Whitelabeling your VICIdial webphone

You can put your own logo and colors on the VICIfast browser phone from the dashboard, without touching any files on the server. The editor lives under Configurations, then Branded Webphone.

It is a small piece of polish, but it is the kind of thing clients and outside teams notice. This post walks through what you can change, how the three-variant editor works, and what it does not affect.

Why whitelabel the phone

The Webphone is what your agents stare at all day, and on a client-facing or reseller setup it is often what an outside team sees too. Putting your brand on the Softphone keeps the experience consistent with the rest of your system, which already loads from your Branded subdomain. A mismatched default logo in the corner is a small thing that quietly undercuts a professional setup.

What you can change

• Your logo, shown in place of the default mark.
• The color scheme, so the phone matches your brand.
• Three saved variants you can switch between at any time.

The three variants are handy when you run more than one brand, want a light and dark option ready to go, or need a seasonal look you can flip on and off. You edit each one, preview it, and pick which is live without losing the others.

How to set it up

1. Open the dashboard and go to Configurations, then Branded Webphone.
2. Pick one of the three variants to edit.
3. Upload your logo and set your colors, then preview the result.
4. Save the variant and set it as the active one.

The whole loop is quick, and because the editor previews before you commit, you are never guessing at how a color will look once it is live. If you do not like the result, change it and preview again; nothing is set in stone until you mark a variant active.

Keep the logo simple and high-contrast, since it sits in a small corner of the phone rather than on a full landing page. A wordmark or a clean icon reads better there than a detailed full-color graphic that turns to mush at that size.

What happens behind the scenes

flowchart TD
  E[Edit a variant in the dashboard] --> S[Save logo + colors]
  S --> P[Preview the variant]
  P --> A{Set as active?}
  A -->|Yes| L[Live webphone updates]
  A -->|No| K[Kept as a saved option]
  L --> AG[Agents see your brand on login]

None of this changes how calls work. The phone still registers over SIP (Session Initiation Protocol) to your box and bridges audio through your Carrier over a SIP trunk; only the look changes. Branding and call handling are kept separate on purpose, so a styling tweak can never interrupt live calls.

For the larger set of branding and platform features we add on top of stock VICIdial, see what VICIfast adds to VICIdial. If you have not met the phone yet, start with the VICIfast branded webphone explained.

Where VICIfast fits

Whitelabeling the phone is a small step that makes your setup feel finished, especially if you resell or serve clients under your own name. It costs you nothing but a few moments of attention, and it pays off every time someone outside your team sees the screen. The editor is included on every plan at no extra charge, so there is nothing to add to your bill to use it. See what each plan covers on the pricing page.