Why your recordings stay on your own server

Call recordings on VICIfast are written to your own server and stay there. There is no shared recording store and no central bucket that holds every customer's audio, because each box belongs to one customer only. If you want to know where a recording lives, the answer is a specific machine you control.

What single tenant means for audio

VICIfast runs one customer per server. That Single tenant design is the reason your recordings never sit next to anyone else's. When VICIdial captures a Call recording, the file lands on your disk and is served from your branded subdomain. It is not copied to a shared platform along the way.

This matters for anyone with privacy obligations. If a call has to be deleted, or an auditor asks where the audio is stored, the answer is a server you control rather than a multi-tenant platform you have to take on trust. There is one place to look, and it is yours.

You set the retention

Because the files are yours, the Recording retention policy is yours too. You decide how long to keep audio and when to purge it. VICIfast does not impose a window or quietly hold copies somewhere central in case you need them later. The schedule is whatever you set.

Where a recording goes

flowchart TD
  A[Agent on a call] --> B[VICIdial records the audio]
  B --> C[File written to your server disk]
  C --> D{Past your retention window?}
  D -->|No| E[Stays on your box]
  D -->|Yes| F[You purge it]

Nothing in that path leaves your server unless you choose to copy it off, for example to your own backup target or long-term storage. The default is that the audio simply stays where it was made until your rule says to remove it.

How this pairs with backups

• Keep recent audio on the box for quick playback and quality review.
• Archive older audio to storage you own if you need it for the long term.
• Match the purge schedule to whatever rule your industry or contracts hold you to.

Ownership is the point

The reason VICIfast keeps audio on your box rather than centralizing it is that recordings are some of the most sensitive data a call center holds. Handing them to a shared store means trusting someone else's access controls and deletion process. Keeping them on a server you control means those decisions stay with you, where the legal responsibility already sits.

It also makes hard questions easy to answer. If a customer asks for their call to be removed, you can point at one server and one file. If a regulator asks who can access the audio, the access list is yours and short. There is no third party to involve and no shared system whose behavior you have to vouch for on someone else's behalf.

Moving a box without losing audio

Because the recordings live on your disk, they travel with the server. If you ever resize the box or take a snapshot, the audio is part of what gets captured rather than something stored elsewhere that you have to reconcile separately. Your call history is a property of one machine, which keeps backups and migrations straightforward.

Where VICIfast fits

Keeping recordings on your own box is part of the data-ownership stance laid out in what VICIfast adds to VICIdial. The same thinking covers your calling, in bring your own carrier with VICIfast. Each dedicated server is ready in under 40 seconds, so the box that holds your audio is yours from minute one. The pricing page shows disk and plan details.