The operator's perspective.
On VICIdial, SIP, and call-center ops.
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Page 52
Operator writing, sorted newest first.
When to move recording onto a dedicated gateway server
A gateway recording server offloads disk I/O, enables true stereo capture, and isolates recording from your main dialer. Here is when the trade-off makes sense.
Dead Call Stop Recording: stop the tape when the customer hangs up
Dead Call Stop Recording ends a VICIdial recording the moment the customer disconnects, saving disk space and cutting wasted silence from recordings.
The recording AGIs explained: NVA, IVR verification, VICIrecGateway
A plain-English tour of the three recording AGIs in VICIdial — NVA_recording, IVR_recording_verification, and VICIrecGateway — and when to reach for each one.
The 3% abandonment rule explained
The FTC caps abandoned outbound calls at 3% of answered calls per campaign per 30-day period. Here is exactly how VICIdial counts and controls that number.
How to record calls per DID instead of per campaign
VICIdial lets you override campaign recording on a per-DID basis using the Record Call field, so specific inbound numbers get their own recording rules.
Parallel Rec Filenames and the CO, CM, FR prefixes
When Parallel Stereo Recordings run, VICIdial uses CO, CM, and FR prefixes by default. Custom Parallel Rec Filenames let you override those names per track.
How to find a specific call recording in VICIdial
Step-by-step guide to locating a specific call recording in VICIdial using the Admin recordings search and key filter fields.
How to set how long you keep recordings
VICIdial does not auto-expire recordings. Learn how to set a retention policy using cron scripts, archive tiers, and database cleanup to stay compliant without filling your disk.
When to use Parallel Stereo Recordings vs agent-controlled
Parallel Stereo Recordings guarantees a full-call stereo file regardless of agent actions. Agent-controlled recording is flexible but can leave gaps. Here is how to choose.
What the NVA_recording AGI does for non-screen agents
The NVA_recording AGI gives VICIdial recording and call-logging to agents who never open a browser screen — with 16 parameters covering logging, lead lookup, and NVA list insertion.
Why you need an FTC Seller registration to access the DNC list
To download the federal DNC list and filter your leads legally, you must register with the FTC as a Seller. Here is what that means and what it costs.
The stereo_recording API function explained: BEGIN, END, STATUS
VICIdial's stereo_recording Agent API function starts and stops agent-controlled stereo recordings via BEGIN, END, and STATUS—here's exactly how it works.
How to play back a call recording from the report screen
How to stream or download a VICIdial call recording directly from the Admin Recordings report screen, including permission requirements.
How to offload old recordings off the dialer
Move VICIdial recordings to NAS, S3 via rclone, or a dedicated archive server using nightly rsync jobs to free local disk without losing compliance data.
The recording Agent API function: START, STOP, STATUS
Use VICIdial's recording Agent API function to trigger, stop, and inspect call recordings programmatically from any external app.
Why the agent recording button does nothing and how to fix it
If the VICIdial agent recording button does nothing, the most likely cause is Campaign Recording set to NEVER. Here is how to diagnose and fix it.
How to set the Stereo Rec Filename (and why it must differ)
The Stereo Rec Filename field controls what stereo call recording files are named. It must differ from the Campaign Rec Filename or stereo recordings will not work.
How to turn on recording for an inbound group
VICIdial's In-Group Recording Override field lets you set a recording mode per inbound group, independent of the campaign default.
How to mute DTMF on inbound group recordings too
Campaign DTMF muting does not cover inbound groups automatically. You must enable the muting setting on each in-group separately for it to take effect.
How much disk do VICIdial recordings really use
Recording disk usage in VICIdial depends on codec, call duration, and agent count. This post walks through real estimates for WAV vs GSM and how to plan your storage before the drive fills.
Where VICIdial stores your call recordings on the box
VICIdial writes recordings to /var/spool/asterisk/monitor/ during a call and moves them to monitorDONE after hangup, organized by date.
How to download call recordings from VICIdial
Download individual VICIdial recordings from the Admin Recordings report as WAV or MP3, or pull files directly via SCP/SFTP for larger grabs.
ORECX OREKA (CallMiner Record) integration explained
Learn how ORECX OREKA — now rebranded as CallMiner Record — integrates with VICIdial to capture SIP audio and agent screen activity via server twinning.
How to read a VICIdial recording filename
VICIdial recording filenames are built from variable tokens like FULLDATE, AGENT, and CAMPAIGN. Here is what each token means and how to customize the pattern.