The operator's perspective.
On VICIdial, SIP, and call-center ops.
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Operator writing, sorted newest first.
The 3% abandonment rule explained
The FTC caps abandoned outbound calls at 3% of answered calls per campaign per 30-day period. Here is exactly how VICIdial counts and controls that number.
How to see which user listened to which recording
Use VICIdial's Recording Access Log to audit which manager or QA reviewer opened each call recording and when they accessed it.
A plain-English guide to dialer compliance with VICIdial
How VICIdial maps to FTC, FCC, TCPA, STIR/SHAKEN, state mini-TCPAs and overseas rules so your outbound calling stays inside the lines.
How to set Drop Call Seconds for Safe Harbor compliance
Drop Call Seconds controls when VICIdial classifies a call as dropped. Setting it to 5 aligns with the FTC's 2-second transfer-to-agent requirement.
The prior-business-relationship exemption explained
A prior business relationship can let you call a consumer who is on the federal DNC list - but the clock runs out faster than most people expect.
Why you should never load the full federal DNC list into VICIdial
Loading 209 million DNC records into VICIdial's internal DNC table will break the system and still will not satisfy the FTC. Here is the right approach.
How to filter your leads against the federal DNC list before loading
Federal DNC scrubbing must happen before leads enter VICIdial, not inside it. Here is the practical workflow for filtering and loading clean lists.
What the federal Do-Not-Call list is and who has to filter against it
The federal DNC list has over 209 million phone numbers. If your business solicits sales by phone, you must filter against it monthly or face heavy fines.
How to mute DTMF on inbound group recordings too
Campaign DTMF muting does not cover inbound groups automatically. You must enable the muting setting on each in-group separately for it to take effect.
What the NVA_recording AGI does for non-screen agents
The NVA_recording AGI gives VICIdial recording and call-logging to agents who never open a browser screen - with 16 parameters covering logging, lead lookup, and NVA list insertion.
How much disk do VICIdial recordings really use
Recording disk usage in VICIdial depends on codec, call duration, and agent count. This post walks through real estimates for WAV vs GSM and how to plan your storage before the drive fills.
How to turn on recording for an inbound group
VICIdial's In-Group Recording Override field lets you set a recording mode per inbound group, independent of the campaign default.
Why a recording plays back silent and how to fix it
Silent VICIdial recordings usually mean no audio path reached MixMonitor, DTMF muting stayed on too long, or stereo channels were misconfigured. Here is how to trace and fix each scenario.
What the FTC Telemarketing Sales Rule means for dialers
The FTC Telemarketing Sales Rule sets the baseline for every outbound sales call in the USA. Here is what it requires and how VICIdial fits in.
How to record calls per DID instead of per campaign
VICIdial lets you override campaign recording on a per-DID basis using the Record Call field, so specific inbound numbers get their own recording rules.
How to set up OREKA recording with server twinning
Step-by-step guide to configuring VICIdial for OREKA (CallMiner Record) recording using the required two-server twinning topology.
Why you need an FTC Seller registration to access the DNC list
To download the federal DNC list and filter your leads legally, you must register with the FTC as a Seller. Here is what that means and what it costs.
How to set how long you keep recordings
VICIdial does not auto-expire recordings. Learn how to set a retention policy using cron scripts, archive tiers, and database cleanup to stay compliant without filling your disk.
How to start and stop a recording from your own app
A practical guide to wiring VICIdial's recording Agent API function into an external CRM or app so you control exactly when recordings start and stop.
Parallel Rec Filenames and the CO, CM, FR prefixes
When Parallel Stereo Recordings run, VICIdial uses CO, CM, and FR prefixes by default. Custom Parallel Rec Filenames let you override those names per track.
How to find recordings for one agent with Phone Call Recordings
Use the Phone Call Recordings link in VICIdial's phone stats to pull every recording for a specific agent quickly, without searching all recordings.
The IVR Recording Verification AGI explained (3rd-party verify)
VICIdial's IVR_recording_verification AGI automates 3rd-party consent recording: it walks callers through a scripted IVR and logs all responses to the vicidial_ivr database table.
How to offload old recordings off the dialer
Move VICIdial recordings to NAS, S3 via rclone, or a dedicated archive server using nightly rsync jobs to free local disk without losing compliance data.
How to keep recordings from filling your disk
WAV recordings fill disks fast. Use format conversion, retention cron jobs, and offloading to NAS or S3 to keep VICIdial's disk usage under control.