The operator's perspective.
On VICIdial, SIP, and call-center ops.
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Operator writing, sorted newest first.
TCPA 2025 Rule Changes Explained
The 2025 TCPA changes add separate per-seller consent, a wider revocation definition with a 10-day deadline, and bring AI voice bots under robocall rules.
The 2021 Supreme Court ATDS Ruling
In April 2021 the Supreme Court unanimously narrowed the definition of an autodialer, requiring a random or sequential number generator. Here is what changed for dialers.
What Counts as Express Written Consent
Valid express written consent under the TCPA must name the caller, the number, the purpose, the ATDS disclosure, and carry an affirmative signature.
Florida Mini-TCPA Rules
Florida's July 1 2021 law: express consent for autodialed or recorded calls, an 8am-8pm window, and the state call-time override that enforces it.
How to Filter Cell Phones From Your Lead Lists
Scrub wireless numbers out of your lists before they hit an auto-dialer. With number portability there is no perfect lookup, but a daily service gets close.
Florida's 3-Calls-in-24-Hours Rule
Florida limits sales callers to no more than three calls to the same person about the same issue within any 24-hour period - and how a dialer enforces it.
Two-Party Consent States for Call Recording
Which states require all parties to consent before recording a call, plus the safe default of treating every call as two-party.
What Is a Mini-TCPA?
A mini-TCPA is a state telemarketing law that mirrors Florida's stricter rules: express consent, 8am-8pm windows, and call-frequency caps.
What the TRACED Act Is
The December 2019 TRACED Act set STIR/SHAKEN, robocall mitigation, and bigger penalties in motion. Here is what it means for a VICIdial caller.
Why STIR/SHAKEN Matters for Outbound Callers
How STIR/SHAKEN attestation affects call delivery and answer rates, and what an outbound call center can do to keep its numbers landing.
What State DNC Lists Are
Several states run their own Do-Not-Call lists separate from the federal FTC DNC, and some never forward registrations to the federal list.
STIR/SHAKEN Attestation Levels: A, B, C
What full (A), partial (B), gateway (C) and no attestation each mean in STIR/SHAKEN, and why the level on your calls changes how they get delivered.
Why Your Calls Get Flagged Scam Likely
The causes behind SCAM LIKELY labels, from low attestation and high volume to complaints and reused DIDs, and how to reduce flagging.
How to Handle Call Recording Consent
Three practical ways to handle call recording consent in VICIdial: do not record, play a recorded notice, or have agents inform the customer.
What the TCPA Means for Call Centers
A plain overview of the Telephone Consumer Protection Act of 1991 for outbound call-center operators, and the VICIdial settings that keep you compliant.
The FTC Caller ID Transmission Rule
Outbound telemarketing must transmit an active Caller ID that identifies your company and lets the consumer opt out. Here is how to set it in VICIdial.
State-Specific Calling Time Restrictions
Many states are stricter than the 9am-9pm standard, and some change the rules by day of week. Here are the windows that matter and what they mean for your dialer.
What FCC Telemarketing Regulation Covers
FCC telemarketing rules are nearly identical to the FTC's, with a few extras like automated opt-out for dropped autodials and technical ATDS requirements.
One-Party vs Two-Party Recording Consent
The difference between one-party and two-party consent states for call recording, and why a hosted dialer treats every call as two-party.
Calling Cell Phones: TCPA Consent Rules
Since October 16, 2013, dialing or texting a cell phone with an ATDS needs prior express written consent. Here is how that rule shapes your campaigns.
What Is a Do-Not-Originate (DNO) List?
A DNO list is an FCC-required carrier-level list of phone numbers that should never originate outbound calls. Here is what it means for VICIdial operators.
One-to-One Consent and Lead Providers
Under the newer TCPA rules, consent must be a separate item granted to each individual seller. That changes how bought leads can be called.
What Is STIR/SHAKEN?
STIR/SHAKEN is the set of carrier protocols that cryptographically attest to a caller's right to use a number, from origination to destination.
Safe Harbor Ring Time: Minimum 15 Seconds
FTC Safe Harbor requires calls to ring at least 15 seconds or 4 rings before you hang up. Set Dial Timeout above 15 in VICIdial.