The operator's perspective.
On VICIdial, SIP, and call-center ops.
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Operator writing, sorted newest first.
ORECX OREKA (CallMiner Record) integration explained
Learn how ORECX OREKA — now rebranded as CallMiner Record — integrates with VICIdial to capture SIP audio and agent screen activity via server twinning.
How to read a VICIdial recording filename
VICIdial recording filenames are built from variable tokens like FULLDATE, AGENT, and CAMPAIGN. Here is what each token means and how to customize the pattern.
A plain-English guide to dialer compliance with VICIdial
How VICIdial maps to FTC, FCC, TCPA, STIR/SHAKEN, state mini-TCPAs and overseas rules so your outbound calling stays inside the lines.
The prior-business-relationship exemption explained
A prior business relationship can let you call a consumer who is on the federal DNC list — but the clock runs out faster than most people expect.
Why a recording plays back silent and how to fix it
Silent VICIdial recordings usually mean no audio path reached MixMonitor, DTMF muting stayed on too long, or stereo channels were misconfigured. Here is how to trace and fix each scenario.
How to pull recordings in bulk for a date range
Use rsync or find+tar to bulk-pull VICIdial recordings from monitorDONE for a specific date range without touching the admin UI.
The IVR Recording Verification AGI explained (3rd-party verify)
VICIdial's IVR_recording_verification AGI automates 3rd-party consent recording: it walks callers through a scripted IVR and logs all responses to the vicidial_ivr database table.
What FTC Safe Harbor means for auto-dialers
FTC Safe Harbor is a set of five provisions that let you run predictive dialers legally. Miss any one and your campaign is out of compliance.
How to set Drop Call Seconds for Safe Harbor compliance
Drop Call Seconds controls when VICIdial classifies a call as dropped. Setting it to 5 aligns with the FTC's 2-second transfer-to-agent requirement.
Parallel Stereo Recordings explained: full call, every time
Parallel Stereo Recordings captures the entire call from the moment an agent receives it to when it leaves the agent session — no matter what agent-controlled recording does.
What the Recording Access Log shows and how to read it
The VICIdial Recording Access Log tracks every time a user opens a call recording. Learn what each field means and how to search it effectively.
Why recordings go missing and how to fix it
Missing recordings in VICIdial usually trace to MixMonitor not being triggered, files purged from disk, wrong recording stage, or a full filesystem. Here is how to diagnose each cause.
What the CallMiner integration adds to VICIdial recordings
CallMiner Record builds on ORECX OREKA to add SIP-level audio capture and agent screen recording. Here's what that integration layer actually delivers.
What the federal Do-Not-Call list is and who has to filter against it
The federal DNC list has over 209 million phone numbers. If your business solicits sales by phone, you must filter against it monthly or face heavy fines.
Transcription options for VICIdial recordings
VICIdial does not ship a built-in transcription engine, but its audio files work with any external STT platform. Here's how transcription fits into the recording pipeline.
What the FTC Telemarketing Sales Rule means for dialers
The FTC Telemarketing Sales Rule sets the baseline for every outbound sales call in the USA. Here is what it requires and how VICIdial fits in.
Why you should never load the full federal DNC list into VICIdial
Loading 209 million DNC records into VICIdial's internal DNC table will break the system and still will not satisfy the FTC. Here is the right approach.
How to see which user listened to which recording
Use VICIdial's Recording Access Log to audit which manager or QA reviewer opened each call recording and when they accessed it.
How to tag a recording mid-call with the stage parameter
VICIdial's stage parameter lets you append a custom suffix to a recording filename at the moment you start it via the Agent API—making segments easy to identify later.
How to start and stop a recording from your own app
A practical guide to wiring VICIdial's recording Agent API function into an external CRM or app so you control exactly when recordings start and stop.
Stereo Recording Agent Control explained: NEVER to ALLFORCE
Stereo Recording Agent Control has four modes — NEVER, ONDEMAND, ALLCALLS, and ALLFORCE — that decide how much say agents have over stereo call recordings.
Why you hear no ringback on a 3-way call, and the Dial Prefix fix
When an agent starts a 3-way call and hears dead air instead of ringing, the 3-Way Call Dial Prefix is usually the setting to change.
How to stop recording very short calls with Recording Delay
Short, dead calls produce useless recordings that eat disk and CPU. Recording Delay skips them. Here is the exact setting to change and the value to use.
agi-VDADfixCXFER.agi: fixing the agent record after a consultative transfer
When a fronter releases a consultative transfer, the live-agent record can go stale. This small script lands as the call arrives and sets it straight.