The operator's perspective.
On VICIdial, SIP, and call-center ops.
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Operator writing, sorted newest first.
Show voicemail on the VICIdial summary screen
VICIdial can surface a voicemail box's message counts right on the admin summary page. Here is the Show VM on Summary Screen setting, what it shows, and why you'd watch it.
How to check VICIdial voicemail by phone
Dial in to a VICIdial voicemail box, enter the ID and password, and step through the message menu to listen, save, and delete.
The VICIdial voicemail greeting chooser
VICIdial lets a voicemail box play a specific recorded greeting pulled from the audio store. Here is the Voicemail Greeting field, how it picks an audio file, and what has to be on first.
Per-phone voicemail boxes in VICIdial explained
Every Phones entry in VICIdial already has its own voicemail box. Here is how those auto-created boxes differ from the general boxes you add by hand.
The VICIdial "delete vmail after email" setting
This optional flag removes a message from the box once it's emailed out. Here's the retention trade-off and when to switch it on.
How to modify a VICIdial voicemail box
The modify screen shows far more than the add form. Here's the full field set, why it appears only after saving, and what each option controls.
What is the VICIdial audio store?
The audio store is the one place you upload prompts so they reach every VICIdial server. Here is what it does and why it matters.
How to add a VICIdial voicemail box
Walk through the ADD A NEW VOICEMAIL ENTRY screen, the five fields you actually need, and when a general voicemail box is the right tool.
Using a VICIdial voicemail box as a message drop
The most common use of a general VICIdial voicemail box is a message drop that captures calls from one DID or Call Menu. Here is how to set one up.
VICIdial audio: GSM vs WAV
Both formats play fine in VICIdial. GSM is smaller, WAV is higher quality. Here is how to decide which to use for a given prompt.
VICIdial voicemail when no agent is available
When no agent can take a call, route it to a VICIdial voicemail box so the caller can leave contact information for follow-up instead of hitting a dead end.
How to set up the VICIdial audio store
Turn on central sound control, point it at your web server, and get your first prompt into the audio store. A short walkthrough.
The VICIdial voicemail admin user group
VICIdial can scope a voicemail box to a single admin user group, so only the right admins can see it. Here is the Admin User Group field and how it keeps multi-tenant setups separate.
How to convert audio for VICIdial
Turn an MP3 or a 48k stereo recording into a VICIdial-ready prompt with one sox or ffmpeg command. The exact flags and why each one is there.
Audio, voicemail, and text-to-speech in VICIdial explained
A hub guide to how VICIdial handles voicemail boxes, the audio store, prompt formats, and text-to-speech, with pointers to every setting you will touch.
The "allow greeting chooser" voicemail setting
VICIdial's Allow Voicemail Greeting Chooser flag is the system switch that lets each voicemail box pick a custom greeting - or stay locked to the default. Here is what it controls.
How to set up voicemail-to-email in VICIdial
The optional email field on a voicemail box sends each message to an inbox. Here's what gets delivered, how to enable it, and why it's handy.
New vs old messages in VICIdial voicemail
VICIdial tracks new and old message counts per box, moving a message from new to old the moment you listen to it. Here is what that split means.
Routing a DID or call menu to VICIdial voicemail
Point an inbound DID or a Call Menu option at a VICIdial voicemail box to catch after-hours and overflow calls without an agent on the line.
VICIdial audio store file formats
VICIdial accepts exactly two prompt formats. Here are the precise specs and why anything else gets rejected with a red warning.
How to upload an audio prompt in VICIdial
The exact steps to push a prompt into the VICIdial audio store: naming, the upload, format validation, and where the file ends up.
How to read the Phone Stats report
The Phone Stats report breaks down channel, group, call count, and time for one phone, plus its last 1000 calls in a date range.
Why Local GMT must ignore daylight saving time
The Local GMT field on a VICIdial phone must use the standard-time offset and never adjust for daylight saving. Here is why, and what breaks if you do.
What the Template ID field does on a phone
The Template ID field on a VICIdial phone points it at a shared block of Asterisk settings instead of one-off config.