How to replace an existing audio file in the store

You recorded a new greeting, or fixed a typo in the script, and now you need the dialer to play the new version. In the VICIdial Audio Store there is no separate edit or overwrite button. Replacing a file is just an upload with the same filename. The store sees the matching name and swaps the old copy for the new one. That simplicity is the point, but it also means a slip in the filename leaves the old prompt playing while you think you updated it.

The replace step is the upload step

Uploading a file whose name already exists in the store replaces the older version of that file. There is no confirmation prompt and no version history, so treat the upload as final. The mechanics are identical to a first-time upload, which means the new file still has to pass the same format check: a WAV must be PCM mono 16-bit 8k, and a GSM must be 8-bit 8k. If the new file is the wrong Recording format (WAV/MP3), you can replace a good prompt with a broken one, so verify the format before you swap.

If you have not uploaded to the store before, uploading an audio prompt to VICIdial covers the base flow that a replace reuses exactly.

How a replace flows through the system

flowchart LR
  A[New file same name] --> B[Upload to Audio Store]
  B --> C{Name matches existing?}
  C -->|Yes| D[Old copy replaced]
  C -->|No| E[Stored as new file]
  D --> F{Used in MOH entry?}
  F -->|Yes| G[Refresh within a minute]
  F -->|No| H[Available to any prompt]

The branch that catches people is on the right. If the file you replaced is part of a Music on hold class, the on-hold playback is rebuilt about once a minute when there are changes, so give it a minute before you judge whether the new audio took. A file used directly as a Welcome message or fed to a Voicemail drop becomes available as soon as the upload succeeds, because those read the file at play time.

Verify the swap actually happened

1. Re-upload the new file using the exact original filename and extension.
2. Confirm there is no red format warning on the new upload.
3. Open the Audio File List and play the file back to hear the new version, not the old one.

There is no rollback, so the safest habit is to keep your source files organized locally with the exact names you use in the store. When a script changes, you edit the local file, export it correctly, and re-upload over the matching name. That keeps the store and your own copies in lockstep and means a botched replace is never more than one re-upload away from fixed.

Because the store distributes one set of files to every server, a clean replace updates audio everywhere at once, which is exactly what you want when an Agent-facing prompt or a recorded line tied to a Campaign changes. For the wider picture of how prompts, hold music, and generated audio fit together, the audio prompts and voicemail guide is the place to start.

Keeping prompts current is a routine job, and it is easier when the dialer is already wired and waiting. VICIfast hands you a configured Audio Store from the first login. See /pricing for plans.