The operator's perspective.
On VICIdial, SIP, and call-center ops.
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Operator writing, sorted newest first.
How to assign a phone to a server with Server IP
The Server IP menu on a VICIdial phone entry decides which dialer the phone lives on. Here is how to set it and why it matters.
What the Phone Ring Timeout setting controls
Phone Ring Timeout is the seconds a phone rings in the dialplan before the call goes to voicemail. Default is 60. Here is how to tune it.
What the Call-In phone entry does for dial-in agents
The Call-In phone lets agents dial into VICIdial to connect their audio instead of the system calling them, with one shared login serving everyone.
How to connect a Yealink deskphone to VICIdial
Map your VICIdial phone entry to a Yealink hardphone - server, extension, and Registration Password - and get it registered.
How to set a phone's Outbound CallerID
Set the Outbound CallerID on a VICIdial phone entry, where it shows up, and the cases where the campaign setting takes over instead.
SIP vs IAX2 phones in VICIdial
VICIdial supports both SIP and IAX2 phones. Here is how the two protocols differ and which one to reach for when adding a phone.
Webphone vs hardphone for your VICIdial agents
A webphone runs in the browser tab, a hardphone is a desk handset. Here is how each registers to VICIdial and when to use which.
What an EXTERNAL protocol phone is for
EXTERNAL is a Client Protocol choice that creates no Asterisk account. Here is what an EXTERNAL phone does and when to use one.
How to connect a Grandstream phone to VICIdial
Register a Grandstream phone to VICIdial using the server IP, extension, and Registration Password from your phone entry.
How to stop agents dialing outside a campaign with Phone Context
Point a phone's Phone Context at a non-existent dialplan context like agent-nodial and the device can only dial through VICIdial, never on its own.
How to pick the right Client Protocol for a phone
The Client Protocol menu offers SIP, PJSIP, IAX2, Zap, and EXTERNAL. Here is a simple way to pick the right one for any phone you add.
How to fix a VICIdial phone that won't register
A VICIdial phone that won't register usually comes down to a wrong password, wrong server IP, protocol mismatch, or a firewall. Here is the order to check.
How to set up dial-in agents with one Call-In phone
A step-by-step walk through creating the shared Call-In phone record and prepping agents so they can dial in and connect their own audio.
What the Exten Context field means on a phone
Exten Context is the dialplan context a phone primarily operates in. The client apps assume it for the numbers they dial, so it should be the widest context.
Why the Campaign Caller ID overrides your phone's CallerID
On campaign and agent-dialed calls the campaign's Caller ID controls what the called party sees, so editing the phone's CallerID often appears to do nothing.
How to add a SIP or IAX phone, step by step
A plain walkthrough for adding a SIP or IAX phone entry in VICIdial, the eight fields you must fill, and how the config builds itself.
What the PJSIP protocol option means for a phone
PJSIP is one of the Client Protocol choices on a VICIdial phone. Here is what it is, how it differs from plain SIP, and when to use it.
Softphone vs deskphone for VICIdial agents
Softphones and deskphones both register to VICIdial the same way. Here is how to pick the right one for your agents and floor.
How to register Zoiper to a VICIdial phone
The three VICIdial values Zoiper needs - server IP, extension, and Registration Password - and how to plug them into the softphone.
Why your agent's phone doesn't ring on login
If an agent's phone stays silent after login, the phone is usually not registered, the wrong extension is in use, or the ring timeout is misset. Here is how to find out.
What the On-Hook Agent setting does
On-Hook Agent rings the agent's phone first on inbound calls and only joins the customer once the agent answers. Here is when to turn it on.
How to confirm a phone is registered with sip show peers
The sip show peers command on the Asterisk box shows every phone, whether it is registered, and its latency. Here is how to read the output.
What server, username, and secret to enter on your softphone
The three VICIdial values every softphone needs - Server IP, extension, and Registration Password - and where each comes from.
What is the VICIdial dialplan number?
The VICIdial Dial Plan number is the number you dial to make a phone ring. It is defined in Asterisk's extensions.conf. Here is how it works.