The operator's perspective.
On VICIdial, SIP, and call-center ops.
7-day free trial · Cancel anytime · Pay with card or USDT
Page 21
Operator writing, sorted newest first.
What the Agent API Access permission does
Agent API Access lets one VICIdial account drive another agent's live session over the agent API. Here is how the two-account model works.
How to cap a user's manual-dial calls per day and per hour
Two per-user fields cap how many DIAL NEXT NUMBER calls an agent can place per day and per hour across every campaign they touch.
What Admin Hide Lead Data and Hide Phone Data do
How the Admin Hide Lead Data and Admin Hide Phone Data user settings mask customer details for level 7, 8 and 9 managers in reports and screens.
What the AGC Admin Access permission unlocks
What the AGC Admin Access permission unlocks across the astGUIclient admin pages, and why this single toggle opens so many sections at once.
How to assign one in-group to a whole user group at once
Use the user-group screen to add or remove an in-group for every active agent in the group in a single action instead of one by one.
What Alter Agent Interface Options lets a manager change
How the Alter Agent Interface Options admin permission lets a manager edit another user's agent screen settings from the admin interface.
What Search Lead Ignore Group Restrictions does
How the Search Lead Ignore Group Restrictions user setting lets a manager search and modify leads system-wide instead of only within their user group's campaigns.
How Allowed Campaigns on a user group scopes agent logins
What the Allowed Campaigns setting on a VICIdial user group does and how it decides which campaigns an agent can choose at login.
How to cap a user's inbound calls per day
Max Inbound Calls sets a daily ceiling on how many inbound calls one agent can take across all groups, with optional filtering rules.
What the User Admin Redirect URL does for report-only logins
User Admin Redirect URL sends a VICIdial account straight to one page at login instead of the admin screen. Ideal for report-only users.
What Agent Status Viewable Groups controls on the agent screen
How the Agent Status Viewable Groups setting decides which colleagues an agent sees in the sidebar and can transfer calls to.
What the Agent Recording Override does on a user
Agent Recording Override forces a single user's call recording behavior regardless of the campaign setting, with five distinct modes.
What Inbound Calls Credits do on a user
Inbound Calls Credits cap how many inbound calls an agent can take before a manager has to manually top them up again.
What the Export Reports permission lets a manager download
The Export Reports permission decides whether a manager can pull raw call data off the Reports screen as a downloadable file. Here is what it covers.
What the five Modify Leads permission settings do
The Modify Leads permission is not a simple on-off switch. Its five settings range from full edit to read-only. Here is what each value means.
What the GDPR Export and Delete Leads permission does
This permission lets a manager download or fully erase every record for one customer, recordings included, to satisfy a GDPR request. Here is how it works.
What the Zoiper WebPhone integration is
VICIdial ships hooks for the Zoiper WebPhone, a browser-embedded phone licensed per domain. Here is what the integration does and how it was wired in.
How to fix an external-phone agent whose phone never rings
An external-phone agent logs in but the phone never rings. The fix is almost always one wrong field on the phone record.
How to test a Remote Agent's External Extension before going live
Before flipping a Remote Agent to ACTIVE, dial its External Extension from the server. This one test catches most forwarding failures.
When to use ViciPhone instead of the Zoiper WebPhone
ViciPhone and the Zoiper WebPhone both put a phone in the browser, but only one still works. Here is the practical choice for a new VICIdial setup.
Why the Zoiper WebPhone no longer works in modern browsers
The Zoiper WebPhone relied on NPAPI, which Chrome and Edge dropped in 2016. Here is what broke, which browsers still ran it, and what to use instead.
VICIdial user levels (1 to 9) explained
What each VICIdial user level unlocks, from a level 1 agent who can only take calls to a level 9 manager with full administrative control.
What the Modify Users permission lets a manager do
The Modify Users permission is the gate that lets a manager edit other VICIdial accounts. Here is exactly what it grants and where its limits are.
How to delete a VICIdial user safely
Remove a VICIdial user account the right way using the two-step DELETE THIS USER flow, plus when to disable instead of delete.