What Alter Agent Interface Options lets a manager change

Every VICIdial user has a set of agent interface options: things that shape how their agent screen behaves once they log in. Normally a user owns their own options. Alter Agent Interface Options is the admin permission that lets a manager-level account reach in and change someone else's. It is a small checkbox with a meaningful scope.

What the permission actually grants

Set Alter Agent Interface Options to 1 and that manager can modify another user's agent interface options from the admin interface. The default is 0, not active, meaning a manager can only see those options on other accounts, not edit them. This is purely about the Agent-facing configuration that travels with a person, not about campaign or list rights.

The agent interface options it touches are the per-user controls that affect how the Agent session runs: things like which Hotkeys are available, how the Disposition flow behaves, and other on-screen toggles that a supervisor might want to standardize across a team. Instead of asking each agent to fix their own settings, an authorized manager can correct them centrally.

A common reason to use it is consistency. In a busy room, agents drift: one person turns off a confirmation prompt, another rearranges their workflow, and over time the floor stops behaving uniformly. With this permission, a lead can reset everyone to the same baseline so training and troubleshooting stay predictable. It also helps when you roll out a campaign change that depends on a particular agent-side behavior; rather than walking each desk through a settings change, an authorized manager applies it centrally.

Why it is separate from Modify Users

It is easy to assume that if someone can edit users at all, they can edit everything about a user. VICIdial deliberately splits these. A manager who can change names, passwords, and levels does not automatically get to reshape another person's agent screen behavior. Alter Agent Interface Options is the dedicated gate for that, which lets you grant a trainer or floor lead the ability to tune agent ergonomics without handing them the broader account-editing keys covered in the Modify Users permission post.

How the edit path is gated

flowchart TD
  A[Manager opens another users record] --> B{Alter Agent Interface Options set to 1}
  B -->|no| C[Agent options shown read only]
  B -->|yes| D[Manager edits agent options]
  D --> E[Save updates the target user]
  E --> F[New options apply at next agent login]

Practical use

Turn this on for trainers who onboard new hires and need to set their agent screens to a team standard, or for QC leads who adjust how the agent flow behaves during a campaign change. Keep it off for accounts that should only read user records. Because the change applies to how the next Agent session starts, plan edits while the agent is logged out so nothing is overwritten mid-shift. As a rule, agent-side options that get populated while someone is logged in can be clobbered by the live session, so the safe window for editing them is between shifts.

Where this permission fits in the full grid of admin toggles is mapped out in our VICIdial users and groups multi-team guide.

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