How to read the VICIdial Group Hourly report

The Group Hourly report is a small, focused report that answers one question well: for a given team, in a given hour, how many calls did each agent take, and how many landed on a specific outcome? You reach it from the GROUP HOURLY link at the top of the User Groups section. It is not one of the big dashboards; it is a precise probe you run when you want to inspect a single team and a single result code in a single slice of the day.

Because the report is scoped to one team, one outcome, and one hour, it is unusually easy to reason about. There are no campaign filters to second-guess and no overlapping date ranges. You ask a narrow question and you get a narrow, trustworthy answer, which is exactly what you want when you are checking whether a coaching note from this morning actually moved the numbers this afternoon.

What you choose before running it

• A User group — the team whose agents you want totals for.
• A Disposition status — the single call outcome you want a summary on, such as a sale code or a callback code.
• The date and the hour you want those stats for.

Reading the table

The results come back as a table, one row per agent in the group. Each row shows three numbers: the total calls that agent took during the chosen hour, the number of those calls that ended on the status you selected, and how many calls of that status the agent dispositioned across the whole day. That last column is the useful one for spotting whether a strong hour was a fluke or part of a steady day.

At the bottom of the table you get totals for each tally column, plus the form again so you can immediately rerun for a different hour, status, or group without backing out.

How a single run flows

flowchart LR
  A[Open Group Hourly] --> B[Pick user group]
  B --> C[Pick disposition status]
  C --> D[Pick date and hour]
  D --> E[Run report]
  E --> F[Per agent rows for that hour]
  F --> G[Status count for the hour]
  G --> H[Status count for the full day]
  H --> I[Column totals at bottom]

Because the report keys off a User group rather than a campaign, it is the fastest way to compare two teams that may be working the same campaign. It is not a live view; it is an after-the-fact hourly slice, so it pairs well with a Real-time report open on a second screen during the shift. Use it to feed your weekly Agent performance reviews where a clean KPI per agent matters more than raw call volume.

A practical way to use it: pick the status that matters most to the program — a sale code on an outbound team, a resolved code on a support queue — and run the report for the busiest hour of the day. The per-hour column tells you who carried that hour, and the full-day column right next to it tells you whether that agent sustained it or just had a hot sixty minutes. Two agents with identical totals for the hour can have very different days, and that side-by-side is what makes the report worth running.

Note: the report summarizes exactly one status at a time. If you want to compare two outcomes — say sales against not-interested — you run it twice and read the two tables together. That is by design; keeping each run to a single status is what keeps the totals at the bottom easy to trust.

If you want to control which managers can even open reports like this one, see the view-reports permission. For how groups underpin every report that splits stats by team, start with our users and groups guide.

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