How to Read the Outbound Summary Interval Report

The Outbound Summary Interval Report answers a question the main outbound report cannot: when during the day did things go well? Instead of one daily total, it slices activity into 15-minute, 30-minute, or 1-hour intervals, so patterns by time of day jump out. If your contact rate sags every afternoon or your drops cluster at open, this is where you see it.

The totals overview

The first section is a basic totals overview for each selected Campaign, plus a grand total across all of them. One number worth understanding here is System Release calls, which are calls that never make it to an agent and are dispositioned by the system itself. For a deeper look at that line, see our companion post linked below.

The per-interval breakdown

Below the totals, the report breaks each campaign down by your chosen interval, showing calling activity in each slice. Pick 15-minute intervals when you want fine detail for a specific push, or 1-hour when you just want the shape of the day. You can also filter by a call-time scheme to view only a specific window, which is handy when a region has its own Call times and you do not want off-hours noise in the totals.

Reading the pattern

• Find the intervals where dial volume is highest and check whether outcomes hold up or fall off.
• Watch for drops bunching at the start of a shift, a classic sign of pacing set too aggressively before agents settle.
• Compare the same interval across days to separate a one-off from a real time-of-day trend.

Because intervals are tied to clock time, mind your GMT offset (lead) when comparing campaigns that dial different regions, and let what you learn feed your Dialer pacing decisions for each window.

How an interval row is built

flowchart TD
  A[Pick interval size] --> B[Pick call time filter]
  B --> C[Group calls by interval]
  C --> D[Sum dials per interval]
  C --> E[Sum drops per interval]
  C --> F[Sum system release per interval]
  D --> G[Interval row]
  E --> G
  F --> G

Turning intervals into action

The point of an interval view is to schedule around it: staff the strong windows, ease pacing in the weak ones, and stop dialing dead regions early. For the full set of report screens, start at the VICIdial reports guide, and to unpack that System Release line, read what system release calls are.

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