Leave VM No Dispo: Keep the Agent on the Talk Screen

By default, when an agent transfers a call to a voicemail message, VICIdial moves them straight to the disposition screen. That is usually fine, but not always. If the agent wants to keep working the same record after the drop, the jump to disposition gets in the way. Leave VM No Dispo changes that behavior: it keeps the agent on the talk screen after the voicemail is sent, so they stay in control of the call.

What the setting does

Leave VM No Dispo is a campaign toggle. When it is enabled, transferring a call to a voicemail message does not automatically send the agent (Agent) to the disposition screen; the agent stays on the talk screen instead. The default is disabled, meaning the agent is sent to disposition right after the drop, which is the standard flow.

This is purely about the agent's screen after a voicemail-drop (Voicemail drop). It does not change how the message plays, and it does not change how answering machine detection (AMD (answering machine detection)) classifies the call. It only controls whether the agent is forced into the disposition (Disposition) step right away or left where they are.

How the screen behaves

flowchart TD
  A[Agent transfers call to VM message] --> B{Leave VM No Dispo}
  B -->|Disabled| C[Agent sent to disposition screen]
  B -->|Enabled| D[Agent stays on talk screen]
  D --> E[Agent finishes notes or actions]
  E --> F[Agent dispositions when ready]

With the setting disabled, the drop and the disposition are bundled: send the voicemail, and the disposition screen appears. With it enabled, the two are separated. The message still goes out, but the agent remains on the talk screen and can finish notes, check the next step, or handle the record before they choose to disposition the call on their own terms.

When to enable it

Turn it on when a voicemail drop is not the end of the agent's work on that call. A few situations where that holds:

• The agent needs to finish typing notes while the details are fresh.
• Workflows where dropping voicemail is one step among several on the same record.
• Teams that want the agent to review the lead before committing to a status.

Leave it off when speed matters and the drop really is the end of the interaction. For a high-volume campaign (Campaign) where every voicemail is a clean done-and-next, the automatic jump to disposition keeps agents moving and reduces clicks. As with most agent-experience settings, match it to how your team actually works rather than turning it on by reflex.

One thing to brief agents on: with this enabled, the call is not finished just because the message played. They still need to disposition it before moving on, or you end up with calls that never get a final status. A quick note in your agent script avoids that gap.

Where this fits

This is one of the small agent-flow controls around voicemail. For the full picture, read our AMD and CPD guide. If you also want agents to choose which message to drop, see VM Message Group.

VICIfast gives you these agent-experience settings ready to flip, so you can shape the talk-screen flow to your team without server work. See VICIfast pricing to get a managed VICIdial running.