Multiple Campaign Drop Rate Group explained

By default, each VICIdial campaign tracks its own drop rate. That is fine when you run one campaign, but it gets awkward when a single company runs several at once. One campaign might spike to 4% drops while another sits at 1%, and the dialer treats them as unrelated. Multiple Campaign Drop Rate Group lets you pool them so the system manages your abandonment across the whole set.

What the group actually pools

When you place a campaign into a drop rate group, its human-answered calls and its dropped calls are combined with those of every other campaign in the same group. The system then computes one shared drop percentage from the pooled totals. Each member campaign is paced against that shared number rather than its own isolated count, which makes the overall abandonment easier to control across a busy floor.

This only makes sense for Predictive dialing methods, since those are the ones that produce drops in the first place. The shared figure becomes the input the dialer watches against your Drop percentage limit, which means the limit is applied to the combined Abandonment rate of every campaign in the group rather than to each one alone.

Why you would want pooled drops

The clearest case is the UK, where regulations permit calculating drop rate across a group of campaigns run by the same company on the same day. If you split one outbound operation into three campaigns for organizational reasons, pooling lets you measure compliance the way the regulator expects, against the combined activity, not three separate slices.

Even outside the UK, pooling smooths out the noise. A small campaign with few calls can show a wild drop percentage just because its sample is tiny. Folding it into a group with higher-volume campaigns gives the dialer a steadier, more meaningful number to pace against. This is operational guidance, not legal advice; the rules that govern how you may calculate abandonment differ by country.

How to set it up

On each campaign's detail screen, find Multiple Campaign Drop Rate Group and select one of the available groups. There are 10 groups in the system by default; your administrator can add more if you outgrow them. Assign every campaign you want pooled to the same group. The default is DISABLED, which keeps a campaign on its own independent drop tracking.

One thing to watch: only group campaigns that genuinely belong together. Pooling a polite, low-pace customer-care campaign with an aggressive sales campaign can mask a real problem on the aggressive one, because its drops get diluted by the calm one. Keep groups honest so the shared number means something.

If the reason you are reaching for grouping is that drops are too high, fix the pacing first; pooling reshapes how the number is measured, not how many drops you make. See how to lower your VICIdial drop rate and the full VICIdial dialing strategies guide. For a managed box that gets these defaults right from the start, see our plans.