Billing & account
Invoices, wallet, plans, and who has access to your account.
11 articles
Billing, invoices and payment methods
See what you pay for, download invoices and receipts, change your card, and fix a payment that failed.
4 min read
How wallet billing works
The wallet is prepaid credit on your account. How to add money, what it pays for, how renewals work, and what happens if the balance runs short.
4 min read
Top up your wallet with USDT
Add money to your wallet by sending USDT on the Tron (TRC-20) network. Get a quote, send the exact amount, and the credit lands by itself.
3 min read
Change your plan or add-ons
Move a server to a bigger plan, or add and remove add-ons, and see what you pay today before you confirm.
4 min read
Managed Floor: what it includes
With Managed Floor, a named VICIdial engineer runs the dialing side of your server. What the two tiers include, what they unlock, and how to add, change or stop it.
5 min read
Cancel, resume or delete a server
Cancel a server at the end of the period or right away, undo a cancellation, and what Past due, Suspended and Terminated mean.
4 min read
Invite your team and choose what they see
Give each person their own login with a role, the servers they can reach, and what they can do there. Also how to change or remove access.
4 min read
Put your brand on the dialer
Make a branding pack with your logo, colours and support email, then apply it to any server or project in one click. Your agents see your brand, not ours.
4 min read
Passkeys, two-factor and sign-in sessions
Protect your VICIfast login with a passkey or two-factor codes, and sign out devices you don't recognise.
3 min read
Group servers into projects
Put servers into projects to brand them together and give a client or a team access to just those servers.
3 min read
Export or delete your data
Download what VICIfast holds about you, update your profile, delete your account (with 30 days to change your mind), or anonymize it for good.
3 min read