Billing, invoices, and wallet

Two pages in the dashboard cover everything money-related: Wallet, your prepaid balance, and Billing, your subscriptions, invoices, and saved payment method. This guide walks through both, click by click — topping up by card, PayPal, or crypto, reading your history, downloading invoices, and what happens if the wallet runs dry.

Find the two pages

1. Click Wallet in the left sidebar (under Account) — your balance, top-ups, and full transaction history.
2. Click Billing, right below it — subscriptions, invoices, your saved card, and the same wallet activity with filters.

Both pages show the same wallet. Everything you see is scoped to your account; team members need the Owner or Billing role to top up or change the payment method.

How charging works (read this once)

• The wallet is prepaid credit. It never expires, and it only deducts when you order or renew a server — plus usage-based extras like forwarding minutes, AI Agent minutes, or TTS if you use them.
• At checkout the wallet goes first: if your balance covers the whole order, you can pay with one click and future renewals debit the wallet automatically. If it does not cover the full total, the wallet option stays greyed out — top up first, then order. There is no splitting one order between wallet and card.
• If you pay for a server directly by card at checkout instead, that server is a Stripe subscription and renewals charge your saved card — not the wallet.
• Top-ups are non-refundable service credit, so top up what you expect to spend.

Top up with a card or PayPal

1. Click Wallet in the left sidebar.
2. In the Add funds card, click a preset ($25, $50, $100, $250, $500) or type your own number into Amount in USD.
3. Click Pay with Stripe to pay by card, or PayPal to pay with a PayPal account.
4. You land on the Stripe or PayPal checkout page. Complete the payment there.
5. You return to the Wallet page with a green "Payment received" banner. The balance usually updates within seconds — refresh if you do not see it yet.

The minimum top-up is $10. Amounts up to $2,000 credit automatically. Above $2,000 the payment still goes through, but the credit waits for a quick admin review — you get an email once it clears, usually within one business day.

Top up with USDT (crypto)

1. On the Wallet page, scroll inside Add funds to the USDT-TRC20 (Tron) section.
2. Type the dollar amount you want credited into Amount in USD (credits this much to wallet). Minimum $25.
3. Click Generate quote.
4. The page shows an exact amount (for example 100.0073 USDT), a Network (Tron (TRC-20)), and a Send to address. Copy them with the copy buttons.
5. From your own crypto wallet, send exactly that amount on the Tron (TRC-20) network to that address. The trailing digits are how we recognize your payment — they matter.
6. Funds appear automatically once Tron confirms, typically within 1–3 minutes.

The quote expires after about an hour; generate a new one if it lapses, or click Cancel quote to abandon it. USDT top-ups up to $5,000 credit automatically — larger amounts go through the same admin review as card payments. Send only USDT on TRC-20: a different network or a rounded amount cannot be matched to your quote automatically and ends up in manual review.

Get emailed before you run out

1. On the Wallet page, scroll to the Low-balance alert card.
2. Flip on Email me when balance drops below my threshold.
3. Type a Threshold (USD) — for example 100 — and click Save.

You get one email when the balance first drops below your number, not a daily nag. The alert re-arms once you top back up above the threshold. The email also names your next renewal and what it will cost, so you know how urgent it is.

History: every cent in and out

Still on the Wallet page, the History card at the bottom has two tabs. Wallet activity lists every credit and debit, newest first — top-ups in green with a +, orders and renewals as deductions, each with the balance after it applied. Order rows name the plan and server and link straight to it. When an external payment funds an order directly, the two rows (money in, money out) collapse into one "Order paid via …" line so the list stays readable. The Inbound Seller usage tab shows per-day call-forwarding minutes and cost if you use that product.

The Billing page

Click Billing in the left sidebar. Up to three summary cards sit on top:

• Wallet — your current balance and an Open button that jumps to the Wallet page.
• Payment method — an Open Customer Portal button that takes you to the Stripe-hosted portal, where you can swap your saved card and edit billing details. This card only appears once you have paid by card at least once.
• PayPal subs — appears only if you have recurring PayPal charges funding your wallet, with a Manage link to review or cancel them.

Below the cards are three tabs.

Tab 1 — Subscriptions

One row per card-billed subscription: the server (click the hostname to open it), plan, status, billing cycle, amount, and the Renews date. A yellow "ending" badge means the subscription is set to cancel at the end of the period. Use Search by hostname and the status filter to find one; 25 rows show per page. Note: wallet-billed servers have no subscription row — their renewals are wallet debits, so you will find them under Wallet activity instead.

Tab 2 — Invoices

1. Click the Invoices tab.
2. Find an invoice by typing into Search invoice # / hostname, or narrow by status (Paid, Open, Draft, Void, Uncollectible) and the date pills (Today, 7 days, 30 days, 90 days, Custom).
3. Click the link icon on a row to open the Stripe-hosted invoice page in a new tab.
4. Click PDF to download the invoice as a PDF — this is the document your accountant wants.

Every charge invoices through Stripe, so your paperwork lives in one place — including wallet-paid orders and renewals, which get a Stripe invoice marked as paid out of band.

Tab 3 — Wallet activity

The same ledger as the Wallet page History, but built for digging: filter by type (top-ups, orders, renewals, usage), narrow with the date pills, and page through 25 rows at a time. The Reference column tells you what each row was for — an order number, a renewal, a payment rail.

When the wallet runs dry

If a renewal is due and the balance cannot cover it, here is the sequence — all automatic:

1. The renewal fails and you get an email naming the server, your balance, and the shortfall. The server enters a 7-day grace window.
2. The server is suspended and you get a reminder each day, naming the exact deletion date.
3. The platform retries the debit every day. Top up enough at any point and the next retry charges the wallet, lifts the suspension, and brings the server back on its own — no ticket needed.
4. If 7 days pass without enough balance, the server is terminated. A final backup stays downloadable for 7 more days, and the termination email says so.

The fix is always the same: Wallet → Add funds → top up past the renewal amount. Turn on the low-balance alert and you will hear about it days earlier.

Good to know

• Top-ups are non-refundable service credit. The balance never expires, so there is no rush — but only top up what you plan to spend.
• The wallet must cover a new order in full; you cannot split one checkout between wallet and card.
• Card and PayPal top-ups above $2,000, and USDT above $5,000, land in admin review before crediting. The money is safe; it just is not spendable until the email arrives.
• For USDT, the exact trailing digits and the TRC-20 network are what match your payment. Sending a round amount or using another network means manual review.
• Invoices and the customer portal are hosted by Stripe — the link icon and the PDF button on the Invoices tab both take you there.
• On Billing → Wallet activity, some add-on debits still show a raw code like CHARGE_FORWARDING_USAGE instead of a friendly label. It is the same ledger as the Wallet page, just cosmetic.
• Only team members with the Owner or Billing role can top up, change the payment method, or edit the low-balance alert.