Setting up your brand (logo, colors, support email)

Your logo, your colors, your support email — on the agent login screen, the agent screen, the webphone, and the firewall portal your agents use to whitelist themselves. You put a branding pack together once, then apply it to any server or project in one click. This walkthrough takes about ten minutes.

Step 1 — Open Whitelabel Packs

1. Log in to your VICIfast dashboard as the account owner. (Team members can see this page, but only the owner can edit branding.)
2. Click Whitelabel Packs in the left sidebar — it sits under Products & Addons.

This page is your branding library. You can keep up to 5 packs, and each pack holds four things: a shared logo, a branded login screen, the firewall portal support email, and up to 3 webphone designs. Already have a server that looks right? Click Copy from server instead of starting from scratch — it snapshots that server’s branding into a new pack.

Step 2 — Create a pack and set your logo

1. Click + Create pack, top-right.
2. In Pack name, type something you will recognize later, like "Acme brand".
3. You land on the Logo tab. This is the shared logo — it appears on the firewall portal, the agent screen, and as the webphone fallback.
4. Click Upload image and pick your logo file. PNG, JPEG, SVG, or WebP, up to 1 MB. A wide horizontal logo on a transparent background looks best.
5. No image handy? Fill in Text logo (used when no image) instead — your company name in plain text — and pick a Text weight: Regular, Semibold, or Bold.

If you set both, the image wins and the text is only a fallback. Clear image removes the uploaded file so the text version takes over.

Step 3 — Brand the login screen

1. Click the Login Screen tab.
2. Tick Enable branded login screen.
3. Pick your Accent color — this colors the sign-in button and highlights. Click the color square, or type a hex code like #4f46e5.
4. Choose a Backdrop: Gradient or Solid, then pick the Backdrop color behind the login card.
5. Under Logo, pick Text or Image for the login card itself. Leave it on Text to reuse your company name.
6. Fill in Heading (the big line above the card, like "Sign in to Acme") and Footer (the small line under it, like "Powered by Acme").
7. Leave Hide VICIdial version / title ticked if you don’t want the stock VICIdial version line on the page.

Watch the live preview on the right as you type — what you see is what your agents get.

Step 4 — Set the support email on the firewall portal

1. Click the Firewall Portal tab.
2. Type your address into Support email (optional) — for example support@acme.com.

The firewall portal is the public page (firewall.) where agents whitelist their own IP. Once your pack is applied, it shows your logo and your support email — nothing VICIfast-branded leaks through. Leave the email blank and the portal simply shows no email line. The preview on the right shows exactly what agents see.

Step 5 — Style the webphone (optional)

If your agents take calls in the browser webphone, click the Webphone tab and Add variant. You can keep up to 3 designs; the one marked Active is what agents get. Per variant you pick a Theme (Dark or Light), an Accent color, the Density (Compact or Comfortable), your Company name, whether to Show dialpad, and a Logo (text or image). The live preview next to the settings shows the real webphone as you edit.

Step 6 — Save and apply the pack

1. Click Create pack (or Save pack if you were editing).
2. Back on the Whitelabel Packs page, find your pack’s card.
3. Under Apply to, pick a server — or pick a project to brand every server in it at once.
4. Click Apply →. You will see "Pack applied — pushing to the server(s)".

The card’s Applied to line shows which servers are live with this pack, and the server’s own page shows the pack name in its header. On a running server the new look lands within about a minute; reload the agent login page to see it.

Good to know

• Editing a pack does not update servers it was already applied to. After making changes, click Apply → again on each server or project that should pick them up.
• Applying pushes to the box right away only on running servers. If the server is stopped, re-apply once it is back up.
• The busy in-call agent screen keeps its standard VICIdial layout on purpose — branding there is your logo in the header. The full visual restyle (colors, backdrop, heading) is on the login screen your agents see first.
• The support email lives on the firewall portal footer only. System emails from VICIfast itself — invoices, alerts, password resets — keep VICIfast branding.
• Logo uploads accept PNG, JPEG, SVG, or WebP up to 1 MB. Bigger or different formats are refused with an error message, nothing breaks.
• Only the account owner can create, edit, apply, or delete packs. Team members see a read-only note instead.
• Deleting a pack does not un-brand servers it was applied to — their current look stays until you apply a different pack.