How wallet billing works

Prepaid credit covers orders and renewals before we ever charge your card. Tops up via Stripe, PayPal, or USDT-TRC20.

The wallet is a prepaid balance on your account. When you order a new server with it, or a wallet-billed server renews, the platform debits the wallet — your card is never involved. This article explains how the money moves; for the click-by-click tour of the Wallet and Billing pages, see Billing, invoices, and wallet.

What the wallet is

Prepaid service credit. It never expires, and it only deducts when you order or renew a server — plus usage-based extras like call-forwarding minutes, AI Agent minutes, or TTS if you use them.
Top-ups are non-refundable. Top up what you expect to spend.
Only team members with the Owner or Billing role can top up or change billing settings.

New orders: wallet covers in full, or not at all

At checkout the wallet must cover the entire order. If your balance is short, the wallet option stays greyed out — top up first, or pay by card instead. There is no splitting one order between wallet and card.

The choice is made per order: pay by card at checkout and that server becomes a card-billed Stripe subscription that renews against your saved card; pay from the wallet and its renewals debit the wallet from then on. Servers you already had on card billing stay on card billing — the wallet does not take them over.

Topping up

Card (Stripe) or PayPal — minimum $10. Amounts up to $1,000 by card or $500 by PayPal credit within seconds; larger payments go through a short admin review, usually within one business day.
USDT on the Tron (TRC-20) network — minimum $25. You send an exact quoted amount to the address shown and the credit lands automatically, typically within 1–3 minutes of network confirmation. Amounts up to $2,000 credit automatically; larger deposits get the same admin review. See Topping up with USDT-TRC20 for the step-by-step.

Renewals: the daily sweep

Every day at 02:30 UTC the platform looks at wallet-billed servers whose renewal date has arrived and debits the next period’s cost. With enough balance the renewal is silent — you just get a receipt email.

If the balance cannot cover a renewal, the sequence is automatic:

The debit fails and you get an email naming the server, your balance, and the shortfall. The server is suspended and a 7-day grace window starts.
You get a reminder each day, naming the exact deletion date.
The platform retries the debit every day. Top up enough at any point and the next retry lifts the suspension and brings the server back on its own — no ticket needed.
If 7 days pass without enough balance, the server is terminated. A final backup stays downloadable for 7 more days, and the termination email says so.

One thing the wallet does not do: fall back to your card. If a wallet-billed server’s renewal fails, the platform does not charge your saved Stripe card — topping up is the only fix. Turn on the low-balance alert on the Wallet page and you will get an email days before it matters.

Good to know

The balance never expires and there is no rush to spend it — but top-ups are non-refundable, so keep it close to what you plan to use.
A new order must be covered in full; you cannot split a checkout between wallet and card.
Card-billed servers keep renewing through Stripe even if you have a wallet balance — the wallet only pays for servers that were ordered with it, plus usage extras.
Your balance, top-up options, and full history live on the Wallet page; the Billing page shows the same ledger with filters.