For advanced users
Deeper VICIdial settings, for admins who know what they are changing.
13 articles
Root access (SSH) to your server
Add an SSH key to get a root command line on your server, why keys expire after 30 minutes, and how to revoke access.
5 min read
Connect your own SIP carrier
Add your own carrier as a phone line on the Trunks tab, test it, and send campaigns through it.
6 min read
Where your phone lines live in VICIdial admin
Why VICIdial's Carriers screen is empty on VICIfast, where your phone lines are managed instead, and how to tell which line a campaign uses.
3 min read
Use your own domain
Run your dialer on your own address, like dialer.yourcompany.com: the two DNS records, at order time or later, plus the branded firewall page.
4 min read
Add DNS records at your domain provider
Where to add the records for your own domain, what to type in the Name field, how to check them, and official guides for Cloudflare, GoDaddy, Namecheap, Route 53 and more.
3 min read
Move from ViciBox or another VICIdial server
Copy your existing VICIdial server onto a new VICIfast server with the Migrate from ViciBox tool: what moves, the steps, and what to do after.
4 min read
Bring your own server
Have VICIfast install and manage VICIdial on a machine you already own or rent: the check, the DNS records and the install.
3 min read
API Studio: let lead vendors send you leads
Give a lead vendor or web form one URL to send leads to, map their fields to yours, and watch every request arrive.
3 min read
What happens while your server is built
What you see on screen from payment to a ready server, how long it takes, and what to do if a build fails.
3 min read
Hot keys: save a call result with one key
Let agents hang up and save a call's result by pressing one number key. Set hot keys per campaign in the dashboard, and add VICIdial's voicemail and alternate-number keys in VICIdial admin.
5 min read
Do-not-call lists and state calling rules in VICIdial admin
Paste many numbers into your do-not-call list, take a number off, block an area code, see who added a number, and add stricter calling hours for some US states.
5 min read
Manage callbacks in VICIdial admin
See every booked callback, give one to another agent, and turn overdue personal callbacks into callbacks anyone can make. These tools live in VICIdial admin.
4 min read
Read your database and copy recordings over SSH
Point a reporting tool at your dialer's database through a safe SSH tunnel, with a login that can only read, and copy your call recordings to your own archive.
4 min read