The operator's perspective.
On VICIdial, SIP, and call-center ops.
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Operator writing, sorted newest first.
Play Now, Wait, or Wait for Silence: Three Message Methods
VICIdial gives you three ways to time a recorded message on an agentless campaign. Here is how play-immediately, set-wait, and wait-for-silence differ.
Using Cepstral Text-to-Speech for Per-Lead Voicemail
How Cepstral text-to-speech lets VICIdial build personalized answering-machine messages from lead data instead of one static recording.
Leave VM No Dispo: Keep the Agent on the Talk Screen
Leave VM No Dispo keeps the agent on the talk screen after dropping a voicemail, instead of jumping straight to the disposition screen. Here is when to use it.
How to connect SignalWire to VICIdial
Create a SignalWire SIP endpoint with credential or IP auth, then add the matching SIP carrier entry and dialplan in VICIdial.
Pointing a carrier DID at a VICIdial in-group
Map a carrier DID to a VICIdial in-group under Admin then Inbound then DIDs, where the DID's route decides where each inbound call lands.
What VICIdial Call Progress Detection Is vs AMD
Call Progress Detection classifies far more than answering machines. Here is what CPD does, how it differs from AMD, and where it fits in VICIdial.
Setting up a backup carrier
Add a second carrier and failover routing so calls reroute automatically when your primary trunk returns a 503 or congestion instead of completing.
Carrier rejecting calls (503/603): what it means
A 503 means the carrier could not take the call right now - overload, CPS limit, or no route. A 603 means it actively declined. Here is how to tell them apart and fix each.
How to connect DIDWW to VICIdial
DIDWW handles inbound DIDs worldwide plus outbound voice - wire it into VICIdial with IP auth or registration and verify with a test call.
The VICIdial AMD Inbound Group Setting and When Calls Use It
The AMD Inbound Group field tells VICIdial which inbound queue receives detected calls when your CPD action is set to INGROUP.
VICIdial AMD send to Action: What It Decides on a Machine
AMD send to Action tells VICIdial whether a detected machine gets a message or an instant hangup. Here is what each value does and how to set it.
How to connect VoIP.ms to VICIdial
Set up a VoIP.ms sub-account, pick your POP, and add it to VICIdial with either registration or IP authentication, then verify with a test call.
The VICIdial AMD Call Menu Setting: Sending Machines to a Menu
The AMD Call Menu field names the call menu that detected calls reach when your CPD action is set to CALLMENU.
Sangoma NetBorder Call Progress Detection and Why It's End-of-Life
VICIdial once integrated with Sangoma NetBorder CPD, a paid high-accuracy engine. Sangoma retired it in 2017, so it is now end-of-life.
How to connect RingCentral to VICIdial
RingCentral is UCaaS, so you need its SIP trunk product before VICIdial can use it - here is how to get the credentials and add the carrier.
How to choose a SIP carrier for VICIdial
What actually matters when picking a SIP carrier for VICIdial: IP-auth support, CPS and channel limits, the rate deck, caller-ID and attestation, and real support.
ViciAMD vs Standard Asterisk AMD: What's Different
ViciAMD and the built-in Asterisk AMD both spot answering machines, but they differ in output, agent-facing data, and how you set them up. Here is the comparison.
Carrier won't register: what to check
When a VICIdial carrier won't register, walk a short checklist: registration string typos, wrong host or port, NAT, credentials, and the firewall on 5060.
How to connect Vitelity to VICIdial
Add a Vitelity (now part of the Voyant/Bandwidth lineage) SIP trunk to VICIdial with portal credentials, the right carrier block, and a verify test call.
How VICIdial Detects Fax Machines and What to Do
How VICIdial flags fax answers during call progress detection and how to hang them up automatically instead of wasting dials.
VICIdial CPD Unknown Action: Routing Calls That Defy Classification
When Call Progress Detection cannot tell what answered, the CPD Unknown Action setting decides where the call goes instead of an agent.
VM Message Group: Let Agents Pick Which Voicemail to Drop
VM Message Group gives agents a panel of voicemail messages to choose from when they transfer a call to a voicemail box, instead of one fixed drop.
ViciAMD Agent Display: Show Machine Status to Agents
ViciAMD Agent Display surfaces the AMD status, cause, and a transcript of the call opening to the agent the instant a call lands, so they pick up with context.
How to switch carriers without dropping live calls
Add the new carrier alongside the old one, shift dial routing gradually, drain the old trunk, then deactivate it - a gentle migration with no hard cutover.