How to connect Vitelity to VICIdial

Connecting Vitelity to VICIdial means adding a SIP carrier with the trunk credentials from your provider portal. Vitelity is now part of the Voyant/Bandwidth lineage, so depending on when you signed up your login and SIP host may live under a Voyant or Bandwidth-branded portal — the steps are the same either way.

What to copy from the portal

Log in to your trunk portal and pull the connection details. Copy them exactly — never invent a hostname.

• The SIP domain or host listed for your trunk.
• Your SIP username and password if the trunk uses credential auth.
• Whether the trunk allows IP authentication — if so, register your server's static public IP.

Add the carrier in VICIdial

Head to Admin → Carriers → Add New Carrier. A Carrier is how your dialer reaches the network. If the trunk uses credentials, put the register line in the Registration String field. In the Account Entry, write the peer block:

• disallow=all then allow=ulaw to pin the codec.
• type=friend so the peer carries calls in and out.
• username and secret from the portal; host=dynamic with a register line, or host=<the SIP host> for IP auth.
• dtmfmode=rfc2833 so DTMF digits pass cleanly for IVR navigation.
• context=trunkinbound to route inbound calls into DID handling.

Set Protocol to SIP. In the Dialplan Entry, strip the campaign dial prefix and add the country code, then dial the number out to your peer. Set Server IP to the matching Asterisk box and set Active=Y.

How a call leaves the dialer

sequenceDiagram
  participant A as Agent
  participant V as VICIdial
  participant C as Vitelity Trunk
  participant P as PSTN
  A->>V: Place call
  V->>V: Strip prefix, add country code
  V->>C: SIP INVITE
  C->>P: Route to PSTN
  P-->>C: Answer
  C-->>V: 200 OK
  V-->>A: Two-way audio

Verify the trunk

Run sip show peers on the Asterisk CLI; a reachable peer means the trunk registered or is whitelisted. Then place one test call from the Campaign Detail screen, confirm two-way audio, and check that your caller ID lands. Don't aim a production campaign at the trunk until a manual call connects with clean audio.

Because the Vitelity brand now sits under the Voyant/Bandwidth lineage, the portal you log into may look different from older screenshots you find online, and some support workflows route through the parent provider. The trunk mechanics don't change: VICIdial still talks plain SIP to whatever host your account lists. If you registered an account years ago and your old credentials stopped working, that's usually a sign the trunk migrated to the newer platform and you need a fresh login rather than a config fix. Confirm your concurrent-call allowance with the carrier too, so the dialer's pacing stays inside what the trunk will accept.

The carrier integration guide covers every field in depth, and the account entry walkthrough breaks down each line of the peer block.

VICIfast spins up a dedicated VICIdial box with a static IP in under 40 seconds, so you can point your Vitelity trunk at a stable address from the start. See pricing to get going.