How to turn on recording for an inbound group

Campaign recording settings are a good default, but sometimes one Ingroup needs different recording behavior from the rest. The In-Group Recording Override field lets you set a per-group mode without touching the campaign.

In-Group Recording Override options

Go to Admin > In-Groups, edit the group, and find "In-Group Recording Override." The options mirror campaign recording modes:

• DISABLED — do not override; use the campaign recording setting (this is the default)
• NEVER — never record calls for this in-group, even if campaign says to record
• ONDEMAND — agent can start and stop recording with the recording button
• ALLCALLS — record every call; agent can still stop the recording
• ALLFORCE — record every call; agent cannot stop the recording

In-Group Recording Filename override

There is also an "In-Group Recording Filename" field. By default it is NONE, which means the group inherits whatever Campaign filename scheme is configured. If you set a custom value here, it accepts the same variables as the campaign field: CAMPAIGN, INGROUP, CUSTPHONE, FULLDATE, TINYDATE, EPOCH, Agent, VENDORLEADCODE, LEADID, CALLID, RECID, and the POST variants.

A common reason to set a per-group filename is to tag recordings from a priority support line differently from general inbound so they are easy to find in storage.

Stereo recordings and inbound groups

**Heads up:** Stereo recording settings do NOT inherit from the campaign to the in-group. If you want stereo recordings on inbound calls in a specific group, you must explicitly enable stereo on that in-group. Assuming it trickles down from the campaign is the most common mistake with inbound stereo recording.

Recording mode hierarchy

flowchart TD
    A[Inbound call enters in-group] --> B{In-Group Recording Override}
    B -- DISABLED --> C[Use campaign recording mode]
    B -- NEVER --> D[No recording for this call]
    B -- ONDEMAND --> E[Agent can start or stop recording]
    B -- ALLCALLS --> F[Recording starts automatically - agent can stop]
    B -- ALLFORCE --> G[Recording starts automatically - agent cannot stop]
    C --> H{Campaign recording mode}
    H -- NEVER --> D
    H -- ONDEMAND --> E
    H -- ALLCALLS --> F
    H -- ALLFORCE --> G

For the full picture of how recording modes interact, see VICIdial call recording explained. If you also need to mute DTMF tones in inbound recordings, see how to mute DTMF on inbound group recordings.

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