VICIdial Status Category Realtime Display Explained

Grouping statuses into a category gives you a cleaner after-the-fact report. The Realtime Display flag does something more immediate: it pushes a category's running total onto the screen you stare at all day. When you set Realtime Display to Y on a category, that group becomes one of the live counts on the Real-Time report.

What the flag does

Every system status category has a Realtime Display setting. Leave it off and the category still works for reporting, it just does not appear on the live board. Turn it on and the category's count is calculated and shown on the Real-time report. There is a hard ceiling: only up to four categories can be displayed this way at once, so the flag is really a way of choosing which four group totals deserve a permanent spot in front of the floor.

Because the count rolls up several statuses, it moves the moment an Agent dispositions a call into any Status (lead status) inside that group. A REVENUE category covering several sale-type dispositions ticks up on every closed Lead, so a manager sees revenue activity climb in real time rather than waiting for a report to run.

Where it shows up

On the Real-Time Main report, the top of the screen carries the campaign stats and the LEADS IN HOPPER line. The status category counts appear right below that line. With up to four of them stacked there, you get an at-a-glance read of the buckets you care about most, sitting alongside calls placed, drop percentage, and agent states.

flowchart TD
  A[Category Realtime Display = Y] --> B{Up to 4 categories chosen}
  B --> C[Count calculated live]
  C --> D[Shown below LEADS IN HOPPER]
  D --> E[Manager watches the group total update]

The four-slot limit is a feature, not a nuisance. A real-time board crowded with twenty totals is noise. Forcing a choice down to four keeps the display readable and pushes you to decide what the room is actually managing toward, whether that is sales, callbacks, contacts, or no-answers.

Choosing your four

Pick the four that change behavior when they move. A sales-type category earns its slot on almost any outbound campaign because the whole room is steering toward it. Callbacks deserve a slot when promised-callback volume drives your staffing. A no-contact bucket is worth watching when list quality is the daily fight. The point is that a live count is only useful if someone would act on it, so reserve the four slots for the totals that prompt a decision, and leave everything else to the standard reports you pull at end of shift.

Because the counts sit right next to drop percentage and agent states, they give a manager the contact picture and the pacing picture in one glance, without flipping between screens.

Setting it up

The flag lives on the category record itself, so you set it once when you create or edit the category in System Status Categories. If you have not built the category yet, walk through grouping statuses into a category first, then flip Realtime Display to Y on the ones worth watching live. If five or more categories have the flag on, only the configured set of four will render, so keep it trimmed.

Real-time reporting is one part of running a tidy floor. For the outcome codes the counts are built from, see what VICIdial system statuses are, and for how dispositions, statuses, and the agent view fit together, see our agent screen configuration guide.

Run a managed VICIdial where the Real-Time report is live the moment your server is, in under 40 seconds. See VICIfast pricing.