In-Group
Inbound queue + transfer destination for warm transfers from outbound campaigns.
An In-Group in VICIdial is a virtual queue. Two main uses:
- Inbound campaigns — calls coming into a DID land in an in-group, get distributed to logged-in agents.
- Warm transfer destination — outbound fronter qualifies a lead, transfers to an in-group, closer in the in-group picks up.
In-groups have:
- A name (e.g.
CLOSERS) - Skill scoring + queue priority
- A list of agents
- Disposition statuses
- Recording config