Lead list

A lead list is a named group of lead records that your campaigns dial from. Every list has its own ID number, and that ID is how you connect, blend, and report on whole batches of contacts at once. If a lead is one contact, a lead list is the folder that holds many of them together, and most day-to-day data management in VICIdial happens at the list level rather than record by record.

Lists are how you organize data by source, date, or purpose. You might keep fresh purchased data in one list, last week's callbacks in another, and a do-not-touch test batch in a third. You bring records in with the lead loader, which imports a file and stamps each row with the list ID you choose, so the data lands exactly where you expect. Naming your lists clearly at this stage saves a lot of confusion once a few dozen of them accumulate.

How lists feed a campaign

A campaign does not dial leads directly; it dials whichever lists you assign to it. When several lists are active at once, the list mix decides how the dialer blends them so you can weight one source more heavily than another, and the list order decides which records rise to the top within that set. Together they let you prioritize fresher or higher-value records without physically moving any data around between lists.

You can switch a list on or off for a campaign at any time, which makes it easy to park a batch and bring it back later. When a list has been fully worked through and you want to dial it again, a list reset clears the called flags so the records become dialable once more. Thinking in lists, rather than loose leads, is what keeps a busy operation tidy, easy to audit, and simple to hand off to a new manager.