Campaign
VICIdial's top-level container for a dialing program — list, agents, dial method, dispositions.
A campaign in VICIdial is the unit of work — one campaign = one dialing program. It owns:
- One or more lists (the leads to dial)
- A dial method (RATIO, MANUAL, INBOUND)
- A user group (which agents can join)
- A set of dispositions (call outcomes)
- Local Call Time rules
- DNC + drop-rate config
Campaigns are isolated — agents, leads, recordings, dispositions are all scoped to one campaign. You'd run different campaigns for outbound sales vs collections vs inbound.