campaign-settings
30 posts.
What the Daily Call Limit Manual setting does
The Daily Call Limit Manual setting decides whether manual dials count toward, or are blocked by, your daily call cap. Here is how each option behaves.
Read postWhat the Lifetime Lead Call Count Limit does
The Lifetime Lead Call Count Limit caps how many times one lead can ever be dialed in a campaign. Here is how it works and why it is always on.
Read postWhat VICIdial Call Count Limits do
VICIdial has three kinds of Call Count Limit that cap how often a lead or phone number gets dialed. Here is what each one does and when to reach for it.
Read postHow to enable the 24-Hour Call Count Limit
Turn on the rolling 24-hour call cap in two steps: flip the system switch, then set the per-campaign number, method, and scope.
Read postHow to auto reschedule anyone callbacks that miss
A step-by-step on configuring VICIdial so USERONLY callbacks that miss their time convert to ANYONE callbacks and get dialed automatically.
Read postHow to set up a callback timezone list
A step-by-step guide to building a TIMEZONE_LIST settings container so agents can schedule callbacks in the customer's local time, including the exact line format.
Read postWhat the Scheduled Callbacks Days Limit setting does
Scheduled Callbacks Days Limit caps how many days out an agent can pick when scheduling a callback, without hiding the full calendar.
Read postWhat the Scheduled Callbacks Calltime Block setting does
Scheduled Callbacks Calltime Block stops a callback from being dialed if the current time is outside the campaign's scheduled call times.
Read postWhat the Useronly Move Minutes setting does
Scheduled Callbacks Useronly Move Minutes converts overdue USERONLY callbacks into ANYONE callbacks after a set number of minutes. Here is exactly how it behaves.
Read postWhat the Show Previous Callback panel does
The Show Previous Callback option puts a yellow panel on the agent screen with details of the callback already set on the current lead. Here is what it shows and why it helps.
Read postWhat the Scheduled Callbacks Local Timezones setting does
Local Timezones lets agents set a callback in the customer's local time instead of server time. Here is what it changes on the agent screen and what it needs to work.
Read postWhat the Scheduled Callbacks Force Dial setting does
Force Dial blocks out the agent screen and makes them dial their triggered callbacks before anything else. Here is exactly how it behaves and its sharp edges.
Read postWhat the Scheduled Callbacks Count setting does
Scheduled Callbacks Count controls whether the agent callback alert shows only LIVE callbacks or both ACTIVE and LIVE ones.
Read postWhat the Scheduled Callbacks Hours Block setting does
Scheduled Callbacks Hours Block hides a USERONLY callback from the agent's list for a set number of hours after it was created.
Read postWhat the Next-Dial My Callbacks setting does
Next-Dial My Callbacks makes the Dial Next Number button jump straight to a triggered callback. Here is exactly when it works and the two settings it needs.
Read postWhat the My Callbacks Checkbox Default setting does
The My Callbacks Checkbox Default campaign setting decides whether the My Callback box is pre-ticked when an agent schedules a callback. Here is what each value does and when to change it.
Read postHow to set up the AGENT_CALLBACK_EMAIL container
A walkthrough of the AGENT_CALLBACK_EMAIL Settings Container that lets VICIdial email an agent when one of their USERONLY scheduled callbacks comes due.
Read postWhat the Scheduled Callbacks Auto Reschedule setting does
Auto reschedule in VICIdial converts USERONLY callbacks that have sat past their trigger time into ANYONE callbacks so they get dialed instead of going stale.
Read postWhen to force agents to dial their callbacks
Force Dial is a blunt tool. Here is a practical guide to when forcing agents onto their triggered callbacks helps, and when it backfires on compliance or morale.
Read postHow to turn on recording for an inbound group
VICIdial's In-Group Recording Override field lets you set a recording mode per inbound group, independent of the campaign default.
Read postStereo Recording Agent Control explained: NEVER to ALLFORCE
Stereo Recording Agent Control has four modes — NEVER, ONDEMAND, ALLCALLS, and ALLFORCE — that decide how much say agents have over stereo call recordings.
Read postHow to record calls per DID instead of per campaign
VICIdial lets you override campaign recording on a per-DID basis using the Record Call field, so specific inbound numbers get their own recording rules.
Read postHow to read a VICIdial recording filename
VICIdial recording filenames are built from variable tokens like FULLDATE, AGENT, and CAMPAIGN. Here is what each token means and how to customize the pattern.
Read postDead Call Stop Recording: stop the tape when the customer hangs up
Dead Call Stop Recording ends a VICIdial recording the moment the customer disconnects, saving disk space and cutting wasted silence from recordings.
Read postWhy the agent recording button does nothing and how to fix it
If the VICIdial agent recording button does nothing, the most likely cause is Campaign Recording set to NEVER. Here is how to diagnose and fix it.
Read postHow to set the Stereo Rec Filename (and why it must differ)
The Stereo Rec Filename field controls what stereo call recording files are named. It must differ from the Campaign Rec Filename or stereo recordings will not work.
Read postWhat Recording Delay does and why it cuts short clips
Recording Delay holds off the start of a recording for a set number of seconds so very short calls never produce a file. Here is how it works and why it saves disk and load.
Read postWhy VICIdial recordings stop at one hour and how to extend them
By default a single VICIdial recording caps at one hour. Here is where that limit comes from and what it takes to raise it for long calls.
Read postHow VICIdial call recording actually works
A full walkthrough of VICIdial call recording: the four campaign modes, where files land on disk, delay and filename controls, agent mute and start-stop, PCI DTMF muting, and stereo.
Read postCampaign Rec extension explained: 8309 WAV vs 8310 GSM
The Campaign Rec extension picks which recording engine handles your calls. 8309 records WAV, 8310 records GSM. Here is the difference and how to choose.
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