VICIfast
Feature · AI Call Analysis

AI Call Analysis.

Per-recording transcription, sentiment scoring, objection markers, hot-moment highlights. We run every recording you flag for analysis through a transcription pipeline + an LLM-backed annotator. Each plan ships with a bundled monthly minute pool; overage spills to wallet at the platform per-minute rate. Reseller customers dual-debit — your customer pays you retail, you pay us wholesale, both in one transaction.
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vicifast — ai-call-analysis
# Sample analyse output (call #84231)
duration:    7m 24s          confidence: 0.94
talk-time:   agent 62%  ·  lead 38%
sentiment:   +0.72  (positive)
keywords:    pricing · demo · budget · follow-up · enterprise

markers:
  00:47  HOT       lead asked about a 100-seat deployment
  02:15  OBJECTION price vs Five9
  03:09  RECOVERY  agent: cost-per-agent comparison
  06:18  COMMIT    "send the proposal to my CFO"

next_step:   send proposal · CC the CFO · follow up Friday
disposition: HOT_LEAD  (was: CALLBACK)
40smedian deploy time
99.94%fleet uptime · last 30d
6regions live
Auditedevery state change

What you get

The full ai call analysis surface, end-to-end.

Every card below is a shipped capability. Hover for emphasis; click any matching feature for the deep page.

Transcription per recording

Verbatim transcripts with speaker diarization (agent / lead split) and per-second timecodes. Click any line to seek the audio. Supports multilingual recordings out of the box.

Sentiment + objection + hot-moment markers

An LLM-backed annotator scores sentiment per minute, tags objection points, and marks "hot" moments where the lead leans in. Markers are clickable on the timeline.

Disposition recommendations

The annotator reads the full transcript and proposes a disposition (HOT_LEAD / CALLBACK / NI / SALE / DNC). It is a suggestion, not an override — the agent's disposition stays canonical.

Bundled monthly minutes per plan

Each plan ships with a Q6 minute pool. Use it on the recordings that matter (high-value campaigns, training pulls, QA reviews). Pool resets monthly.

Wallet overage at platform rate

Past the pool, analysis runs at the platform per-minute rate against your wallet. Top up via Stripe / PayPal / USDT. No surprise invoices.

Not a black box

The full transcript + every marker + the LLM prompt are visible in the dashboard. You can audit what was scored and why. Recordings never leave your region.

Multi-language support

Transcription handles English, Spanish, Portuguese, French, German, Hindi out of the box; auto-detected per recording. Annotation prompts are language-specific so sentiment scoring stays accurate.

PII redaction on export

When you export a transcript, optional redaction blurs SSNs, credit card numbers, phone numbers, and email addresses. Useful when transcripts ship to a third-party QA tool or get attached to a customer-visible ticket.

Markers are surfaced inline on the recording timeline in the dashboard. Click any marker to seek the audio. Disposition recommendation comes from the LLM looking at the full transcript; the agent's actual disposition stays untouched until they override.

FAQ

Questions worth answering

Find the deals hiding in your recordings.

Start the trial. Bundled monthly AI minutes are live on day zero — analyse your first call same shift. Per-recording transcript, sentiment, objections, talk-time split.

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