What Are VICIdial Status Groups and Why Use Them

Most of the time, the set of dispositions an agent can pick from comes straight from the campaign. A disposition is the outcome code an agent assigns when a call ends, and in VICIdial that code is called a status. A Status Group is a way to swap that whole set out for a specific list or in-group, so those calls get a different menu of outcomes without you cloning an entire campaign.

If you run any volume of inbound and outbound work through one box, you have probably hit the problem this solves. The same agent might handle a sales Campaign in the morning and a survey list in the afternoon, and the right outcome codes are not the same for both.

What a Status Group actually does

A Status Group overrides the campaign statuses for calls placed within a specific list or handled by a specific Ingroup where a Status Group is set. Nothing changes for the rest of the campaign. You build the group, attach it to the list or in-group, and only those calls inherit the group's outcome codes. Calls that do not match the group fall back to the normal campaign statuses.

Each Status (lead status) inside a group carries the same fields you would expect on a normal disposition. The status code is 1 to 6 characters, the description is 2 to 30 characters, and a Selectable flag controls whether it appears as something an Agent can pick at hangup. There is a human_answered flag that decides whether the status counts as a human-answered call when the system works out your Drop rate (the share of answered calls dropped before reaching an agent, also called the abandon rate). A Category option lets you bundle statuses for reporting, and seven extra flags mark a status as a sale, DNC, customer contact, not interested, unworkable, scheduled callback, or completed.

How VICIdial decides which statuses to show

The logic is a single fork. When a call belongs to a list or in-group that has a Status Group set, the agent sees the group's statuses. When it does not, the agent sees the campaign's statuses. That is the whole mechanism.

flowchart TD
  A[Call ends] --> B{List or In-Group has a Status Group set?}
  B -->|Yes| C[Show the Status Group statuses]
  B -->|No| D[Show the campaign statuses]
  C --> E[Agent selects a disposition]
  D --> E

The Status Group ID rules

Every group needs a Status Group ID. It has to be between 2 and 20 characters, it must not match a current campaign ID, and it cannot contain spaces or other special characters. The no-matching-a-campaign rule matters in practice: if your group ID collides with a campaign ID, you create ambiguity in reporting and lookups, so pick something distinct like SURVEY_GRP rather than reusing a campaign name.

Keep the descriptions clean too. A short, consistent description per status makes your end-of-day reports readable, and it keeps the agent disposition menu tight instead of a wall of near-identical codes.

When to reach for a group

• One campaign, several lists that need different outcome codes (sales versus warranty versus survey).
• An inbound in-group whose wrap-up outcomes differ from the outbound campaign agents are blended into.
• Compliance work where one list must expose a specific DNC or not-interested code that the rest of the campaign should not show.

If you are still getting comfortable with how the agent's disposition panel is wired, the VICIdial agent screen configuration guide walks through where statuses surface in the agent's view. For the underlying flags on each status, see what VICIdial system statuses are.

Status Groups are one of those features that quietly removes a pile of duplicate campaigns from your config. VICIfast ships every dialer with the full Admin section available, so you can build groups and attach them the day you go live. See our pricing to spin up a managed VICIdial box in under 40 seconds.