Help / Customer FAQ
What is this platform?
Managed VICIdial hosting on dedicated cloud servers, branded with your logo and domain.
This platform is a managed VICIdial hosting service. You sign up, pick a plan, and within 60 seconds you get a dedicated cloud server running a hardened, pre-installed VICIdial under a branded subdomain over HTTPS — no SSH, no install scripts, no cert wrangling.
What you get
A dedicated VPS — no shared tenancy, no neighbours that can saturate your CPU.
VICIdial pre-installed and configured per current best practices.
HTTPS via Let's Encrypt, renewed automatically.
Your own subdomain on one of our customer-facing domains, or your own domain via DNS records.
Carrier-grade network reliability + Cloudflare DNS-only routing.
What you bring
Your SIP carrier (we don't resell minutes).
Your dialer plan (lists, campaigns, agents).
Your compliance posture — you operate the dialer, you own the calls.
What we never touch
Recordings stay on your server. We don't proxy SIP/RTP. We don't have access to your call logs. The only data we hold is what you give us at signup — your billing email, plan choice, and server lifecycle metadata.
Tags: overview, getting-started