How to find help

Three ways to get an answer, fastest first.

1. Search the help center

The search box at the top of the help index (vicifast.com/help) runs a full-text search across every published customer article. Title matches rank highest, then excerpts, then body text — so searching for "billing" puts the billing article at the top.

2. Browse by category

The help index groups articles into curated categories — Getting started, Daily work, Customer FAQ, and more. Each entry shows the article’s title and a short excerpt, so you can scan a whole topic quickly. Only customer-facing content appears here; internal runbooks are filtered out.

3. Message support

1. Sign in to your dashboard and go to /dashboard/support.
2. Click the chat button to start a new conversation in the support messenger.
3. Describe the problem — if it concerns a server, mention the server’s name. Your previous conversations stay listed on the same page, so you can pick any of them back up.

We typically respond within 4 hours during business days. Can’t sign in, or not a customer yet? Use the "Talk to us" link on the help index, or the Support email link in the page footer.

Check platform status

If something feels platform-wide rather than specific to your account, check vicifast.com/status for the platform’s current operational state. For anything about your own server, your dashboard is the source of truth — open your server and click the health badge near the top of the page for live health and recent incidents.