Reset Times: scheduling automatic list resets

Resetting a list by hand works, but it is easy to forget. The Reset Times field on the list modification screen automates it: you give the list a set of clock times, and the system flips every Lead back to a callable state at each of those moments, every day, without anyone clicking a thing.

If you have not yet wired a list to a Campaign, the lists and leads guide covers the basics before you start scheduling resets on top of it.

The exact format

Times go in as 24-hour clock values with no punctuation, separated by dashes. So 0800-1700 resets the list at 8 AM and again at 5 PM, every day. You can list several: 0900-1200-1500 gives you three resets a day. The default is empty, meaning no automatic reset at all.

• Use a 4-digit 24-hour value, like 0830 for 8:30 AM.
• Separate multiple times with a single dash and nothing else.
• No spaces, no colons, no AM or PM labels.

How a scheduled reset fires

stateDiagram-v2
  [*] --> Working
  Working --> ClockMatch: time equals a Reset Times value
  ClockMatch --> Reset: flags flipped to N
  Reset --> Working: leads dialable again
  Working --> [*]: end of day

When the system clock hits one of your listed times, the list resets and the freshly callable records start flowing into the Hopper on the next dialer cycle. There is no agent action and no warning; it just happens on schedule. The flag on every record flips back to N, the same outcome as ticking the reset box by hand, only it arrives at a precise moment you chose in advance.

The big advantage is consistency. A person can forget to reset a list at lunch; a schedule cannot. If your campaign tends to chew through its dialable records by mid-morning, a 0700 and 1300 pair keeps agents fed across the whole day without anyone watching the dialable count. You set it once when you build the list, and it quietly does its job for as long as the list lives.

Pick times that respect call rules

A reset makes records eligible, but it does not bypass your campaign's call-time window or any compliance limit on contact frequency. A reset at 0800 only matters if your campaign is allowed to dial at 0800 in the lead's local zone. Treat Reset Times as a way to refresh the pool, not as permission to dial outside your hours.

Scheduled resets pair well with selective dialing. If your campaign only calls a couple of Disposition types, a mid-morning and mid-afternoon reset can keep agents busy on the same list across a full shift without anyone touching the controls. For the foundation of how lists hold records, see what is a VICIdial list.

Two or three reset times per list is plenty for most outbound work. More than that and you risk hammering the same numbers far too often, which is a fast way to burn through good leads and annoy people. Keep it deliberate.

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