VICIfast
Glossary

Disposition

The outcome an agent records for a call.

A disposition in VICIdial is the outcome code an agent assigns to a call when it ends — e.g. SALE, CALLBK, NI (not interested), DNC, WN (wrong number).

Configured per-campaign. Drives:

  • The lead's status field (some dispositions update the lead)
  • Reporting + funnel analysis
  • DNC enforcement (a DNC disposition adds the number to the DNC table)

Hot keys are agent shortcuts to common dispositions — much faster than clicking through a list.

See also