Glossary

Lead

A single phone number + associated metadata that VICIdial dials.

A lead is one row in vicidial_list — a phone number plus name, address, custom fields, current status. Leads belong to one list, which belongs to one campaign.

A lead has a status that drives what the dialer does with it:

  • NEW — never dialed
  • NA — no answer
  • B — busy
  • AB — abandoned (dropped)
  • SALE — converted, won't redial
  • DNC — opt-out

The dial plan picks leads where status matches the campaign's Dial Statuses setting.

See also