How to view callbacks by user, campaign or list

Every Scheduled callback in VICIdial can be displayed from the admin interface in three ways: by the agent who set it, by the Campaign it belongs to, or by the Lead list the lead came from. They all show the same kind of listing, but each one starts from a different question, so picking the right view saves you a lot of scrolling.

The three views and what each answers

• By user — "what does this agent owe a callback on?" Best when an agent is leaving and you need to reassign their USERONLY callbacks.
• By campaign — "how many callbacks are pending across this whole campaign?" Best for capacity planning and spotting a backlog.
• By list — "which callbacks came from this batch of leads?" Best when you are cleaning up or retiring a specific list.

flowchart TD
  A[Need to see callbacks] --> B{Which question?}
  B -->|One agent| C[Open user screen]
  B -->|Whole campaign| D[Open campaign screen]
  B -->|One lead batch| E[Open list screen]
  C --> F[Click CallBack Holds link]
  D --> F
  E --> F
  F --> G[Callback listing]

How to open each view

All three follow the same pattern. Open the modification screen for the user, campaign or list in admin.php, scroll to the bottom, and click the link that reads "Click here to see all CallBack Holds for this user" — or IN THIS CAMPAIGN or LIST, depending on which screen you opened. The wording changes to match the context, but the click is the same.

Reading the listing

Whichever view you choose, the listing shows the same columns: the lead, the list ID, the campaign, the date the customer was last called, the date the callback is scheduled for, the user ID of the Agent who set it, whether the callback is ANYONE or USERONLY, and the current callback status. A live ANYONE callback will already have been pushed into the hopper with a CALLBK status; a live or active USERONLY callback waits for its owning agent to dial it.

There is no separate filter or search box on these screens — the view you opened is the filter. That is why picking the right entry point matters: a busy campaign can have hundreds of callbacks, and scrolling the campaign view to find one agent's records is painful when the user view would have shown only theirs. Open the screen that most narrowly matches what you are looking for.

From this listing every lead ID is a link — click it to edit, reassign or remove the callback. The status column is worth learning to read at a glance, and live vs active callbacks explains what the LIVE, ACTIVE and CALLBK states mean. The full picture of how callbacks move through the system is in the scheduled callbacks overview.

A clean admin to work in

These three views are standard VICIdial admin, but only useful if your install is actually running and your leads are loaded. A managed VICIdial box gives you the admin interface ready to go in under 40 seconds. See VICIfast pricing to get started.