Answering machine
FAXHUFax detected, auto hangup
Detection heard a fax and ended the call itself.
FAXHU records a fax that was hung up on automatically. It is the same discovery as the plain fax code, with the dialer taking the extra step of ending the call rather than letting it run.
When VICIdial sets it
Automatically, when fax auto-hangup handling is active on the campaign. It never involves an agent.
What to do
- Scrub these numbers out of the list. Faxes never become customers and they always answer.
- If FAXHU is common on consumer data, question the data. Consumer lists should have close to no fax lines.
- Exclude it from contact and answer statistics so your rates stay honest.
- Check that fax handling is switched on where you want it. Without it the same calls sit on the line until they time out.
- Compare the fax count per list. It is usually one bad source rather than an even spread across everything you dial.