AI & automation
AI agents, answering-machine detection, and work that runs on its own.
13 articles
Which AI agents do I need?
VICIfast has two kinds of AI voice agent: AI Agents on your VICIfast Voice line, and Telnyx agents on your own Telnyx account. Here is how to pick.
3 min read
AI agents: voice agents for your calls
Build a lifelike AI voice agent that takes the calls your campaign dials or answers your numbers, test it on your own phone, then put it live.
7 min read
Run an AI calling campaign
The VICIdial campaign and leads an AI agent works: the settings that matter, what happens on each call, and what lands on the lead.
5 min read
AI agents: pause, stop and limits
How to stop an AI agent, what VICIfast stops on its own, the limits it keeps, and why nothing ever turns back on by itself.
3 min read
AI agents troubleshooting
When an AI campaign won't dial, callers reach your team instead, a transfer goes nowhere, or the agent screen is blank: what to check.
4 min read
Smart Carrier: how the pieces fit
Smart Carrier connects your own Telnyx account to VICIfast: numbers, Telnyx agents, texting, 10DLC and follow-up journeys. Here is what each part does and what it costs.
3 min read
Connect your Telnyx account
Connect your Telnyx account to Smart Carrier with an API key, turn on write access when you are ready, and send a campaign's calls through Telnyx.
3 min read
Smart Carrier phone numbers
See what every number on your Telnyx account reaches, buy new numbers at the Telnyx price, and point them at a queue on your dialer or a Telnyx agent.
3 min read
Telnyx agents
Build an AI voice agent in your own Telnyx account from a template, tell it where to hand callers off on your dialer, and point a number at it.
4 min read
Smart Carrier call analytics
See how your Telnyx agents' calls went: how many reached your team, how long they ran, what they cost, and the transcript of each call.
3 min read
Messages: the SMS inbox
Reply to texts on your Telnyx numbers, see whether each text was delivered, and handle people who text STOP.
3 min read
10DLC: register before you text
Register your business and your texting campaign with US carriers through your Telnyx account, then attach your numbers so your texts are not filtered.
3 min read
Journeys: what happens after a call
Set up automatic follow-up after a call result: texts, AI calls, voicemail drops, list moves and VICIdial callbacks, in the lead's own time zone.
4 min read