tcpa
47 posts.
Moving your DNC list to VICIdial
Migrating your suppression list to VICIdial means exporting your existing DNC contacts, loading them into the internal DNC table, and verifying campaign-level settings before you dial a single number.
Read postHow to Scrub Inactive Lists for Cellphones in VICIdial
Step-by-step: set a list inactive, pick the field to update, run the NANPA cellphone scrub, watch progress, and check the past-scrubs log.
Read postWhat the DNC.COM integration adds to VICIdial filtering
VICIdial's DNC.COM integration lets you scrub lead lists and inbound DID calls against state, federal, and internal DNC lists plus TCPA and Litigator Scrub — all from a single web admin utility.
Read postWhat TCPA and Litigator Scrub filtering through DNC.COM covers
DNC.COM's TCPA scrub and Litigator Scrub are two distinct filters that protect call centers from autodialer consent violations and lawsuit exposure. Here is what each one does and why both matter.
Read postMaine's Reassigned Number Law (LD 2234)
Maine's 2024 law LD 2234 requires telephone solicitors to use the Reassigned Number Database to verify a number was not reassigned before making a sales call.
Read postFlorida Mini-TCPA Rules
Florida's July 1 2021 law: express consent for autodialed or recorded calls, an 8am-8pm window, and the state call-time override that enforces it.
Read postWhat Is an ATDS Under the TCPA?
An ATDS is equipment that stores or produces numbers with a random or sequential generator and dials them. Here is what that means for your dialer.
Read postTCPA Consent Revocation Rules
A consumer can revoke consent to your calls and texts by any reasonable means. Here is how a VICIdial operator honors that within 10 days.
Read postWhat Is a Mini-TCPA?
A mini-TCPA is a state telemarketing law that mirrors Florida's stricter rules: express consent, 8am-8pm windows, and call-frequency caps.
Read postState-Specific Calling Time Restrictions
Many states are stricter than the 9am-9pm standard, and some change the rules by day of week. Here are the windows that matter and what they mean for your dialer.
Read postCalling Cell Phones: TCPA Consent Rules
Since October 16, 2013, dialing or texting a cell phone with an ATDS needs prior express written consent. Here is how that rule shapes your campaigns.
Read postNatural Disaster Calling Bans
States often prohibit telemarketing after hurricanes or floods. Handle a disaster ban in VICIdial the same way you handle a holiday block.
Read postHow to Filter Cell Phones From Your Lead Lists
Scrub wireless numbers out of your lists before they hit an auto-dialer. With number portability there is no perfect lookup, but a daily service gets close.
Read postWhat Counts as Express Written Consent
Valid express written consent under the TCPA must name the caller, the number, the purpose, the ATDS disclosure, and carry an affirmative signature.
Read postHow to Set Up a Safe Harbor Message in VICIdial
Set Drop Action to MESSAGE and point Safe Harbor Exten at the recording that plays your company name and callback number when a call is dropped.
Read postHow to Activate State Call Times in VICIdial
A step-by-step on using the CALL TIMES section of admin.php to build a call time record with day-of-week hours and select it in your campaign.
Read postThe 2021 Supreme Court ATDS Ruling
In April 2021 the Supreme Court unanimously narrowed the definition of an autodialer, requiring a random or sequential number generator. Here is what changed for dialers.
Read postOne-to-One Consent and Lead Providers
Under the newer TCPA rules, consent must be a separate item granted to each individual seller. That changes how bought leads can be called.
Read postTCPA Penalties for Illegal Cell Phone Calls
TCPA penalties run $500 to $1,500 per call or text, and class actions can multiply that across thousands of leads. Here is what a dialer operator should know.
Read postIs VICIdial an ATDS?
VICIdial dials from loaded lead lists, not a random or sequential generator, so under the 2021 ruling it appears not to be an ATDS. Configuration still matters.
Read postHow the RND Shields You From TCPA Liability
The Reassigned Number Database offers a TCPA safe harbor: with prior consent and a clean RND check, one wrong call to a reassigned number will not sink you.
Read postManual-Dial-Only Dialing to Stay TCPA-Safe
One TCPA strategy is to call cell phones only from a dialer with no auto-dial capacity, so a human triggers every call. Here is how that works.
Read postWhat the Reassigned Number Database Is
The FCC Reassigned Number Database holds 300M+ US numbers reassigned or disconnected since 2021, so callers can confirm a number still belongs to the right person.
Read postHow to Block Calling on a Holiday in VICIdial
VICIdial has no per-state no-call-day scheduler, so block a holiday by setting that state's call time to 2400 to 2400 for the day, then revert.
Read postWhat the TRACED Act Is
The December 2019 TRACED Act set STIR/SHAKEN, robocall mitigation, and bigger penalties in motion. Here is what it means for a VICIdial caller.
Read postTCPA 2025 Rule Changes Explained
The 2025 TCPA changes add separate per-seller consent, a wider revocation definition with a 10-day deadline, and bring AI voice bots under robocall rules.
Read postThe Standard Opt-Out Keywords You Must Honor
Stop, quit, end, cancel, unsubscribe, revoke, and opt out automatically trigger an opt-out. Here is how a VICIdial SMS program processes them.
Read postHow to Query the Reassigned Number Database
Check up to 50 numbers individually or 250,000 in a batch at reassigned.us, using your last-contact or consent date to confirm a number was not reassigned.
Read postRingless Voicemail and FCC Rules
In November 2022 the FCC ruled that ringless voicemails are subject to robocall rules, so they require the same prior consent as automated calls.
Read postFlorida's 3-Calls-in-24-Hours Rule
Florida limits sales callers to no more than three calls to the same person about the same issue within any 24-hour period - and how a dialer enforces it.
Read postWhat FCC Telemarketing Regulation Covers
FCC telemarketing rules are nearly identical to the FTC's, with a few extras like automated opt-out for dropped autodials and technical ATDS requirements.
Read postWhat the TCPA Means for Call Centers
A plain overview of the Telephone Consumer Protection Act of 1991 for outbound call-center operators, and the VICIdial settings that keep you compliant.
Read postWhat Local Calling Times Are
Local calling times are the hours you are legally allowed to dial a consumer - and they are measured in the consumer's time zone, not yours.
Read postAI Voice Bots and the TCPA
AI-generated and prerecorded voice calls count as robocalls under TCPA and FCC rules, so they need prior express written consent. Here is what that means for VICIdial.
Read postTelemarketing-Prohibited Holidays
Some states ban telemarketing on specific holidays, and the list varies by state and year. Here is what that means for a VICIdial operator.
Read postA plain-English guide to dialer compliance with VICIdial
How VICIdial maps to FTC, FCC, TCPA, STIR/SHAKEN, state mini-TCPAs and overseas rules so your outbound calling stays inside the lines.
Read postMultiple Campaign Drop Rate Group explained
If you run several campaigns at once, their drop rates are usually tracked separately. Multiple Campaign Drop Rate Group pools them into one shared number so the dialer manages your overall abandonment across the group. Here is how it works.
Read postHow to set up a Safe Harbor message for dropped calls
Playing a recorded message on dropped calls takes three campaign fields lined up correctly: the action, the audio file, and the timing. Here is the order to set them in so the message actually plays.
Read postWhat a Safe Harbor message is and why VICIdial plays one
Sometimes a contact picks up and no agent is free. Instead of dead air or a hang-up, many campaigns play a short recorded message. That is the Safe Harbor message. Here is what it is and why VICIdial offers it.
Read postWhat Drop Lockout Time does
Drop Lockout Time stops VICIdial from re-dialing a number for a set number of hours after that number was dropped. It is a small field with real regulatory weight, especially in the UK. Here is how it works.
Read postDrop Call Seconds and Drop Call Action explained
When a contact picks up and no agent is free, VICIdial has to do something fast. Drop Call Seconds sets the clock, and Drop Call Action decides what that something is. Here is what each setting actually controls.
Read postAvailable Only Tally and how it changes drop-rate math
By default VICIdial counts agents who are already on a call when it decides how many lines to open. Available Only Tally tells it to count only the agents truly free right now, which is the strongest protection against dropping a live caller.
Read postWhat the Drop Percentage Limit setting does
Drop Percentage Limit is the ceiling you give VICIdial for how many connected calls it is allowed to abandon. Set it to 3 and the dialer pulls back on its own when it gets close. Here is what it actually controls.
Read postWhat the adapt_hard_limit dial method does
ADAPT_HARD_LIMIT dials predictively but slams the brakes the moment your drop rate hits the ceiling. Here is exactly how that cap works and when you want it.
Read postManual dialing in VICIdial: when to use it
Manual dialing is the slowest mode VICIdial offers, and sometimes that's exactly what you want. Agents click to dial every number, nothing fires automatically, and you trade speed for control. Here's when that trade is worth it.
Read postHow to lower your VICIdial drop rate
Drop rate creeping above 3%? Nine times out of ten the only knob you need is Auto Dial Level. Here is how to tune it without killing throughput.
Read postTCPA in 2026 — what changed for outbound dialing
The FCC final rules from 2024-2025 that hit dialing operations now. Operator perspective, not legal advice.
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