VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
What the Reassigned Number Database Is
The FCC Reassigned Number Database holds 300M+ US numbers reassigned or disconnected since 2021, so callers can confirm a number still belongs to the right person.
TCPA 2025 Rule Changes Explained
The 2025 TCPA changes add separate per-seller consent, a wider revocation definition with a 10-day deadline, and bring AI voice bots under robocall rules.
STIR/SHAKEN Attestation Levels: A, B, C
What full (A), partial (B), gateway (C) and no attestation each mean in STIR/SHAKEN, and why the level on your calls changes how they get delivered.
Telemarketing-Prohibited Holidays
Some states ban telemarketing on specific holidays, and the list varies by state and year. Here is what that means for a VICIdial operator.
One-to-One Consent and Lead Providers
Under the newer TCPA rules, consent must be a separate item granted to each individual seller. That changes how bought leads can be called.
Manual-Dial-Only Dialing to Stay TCPA-Safe
One TCPA strategy is to call cell phones only from a dialer with no auto-dial capacity, so a human triggers every call. Here is how that works.
Calling Cell Phones: TCPA Consent Rules
Since October 16, 2013, dialing or texting a cell phone with an ATDS needs prior express written consent. Here is how that rule shapes your campaigns.
How to Handle Call Recording Consent
Three practical ways to handle call recording consent in VICIdial: do not record, play a recorded notice, or have agents inform the customer.
What Is STIR/SHAKEN?
STIR/SHAKEN is the set of carrier protocols that cryptographically attest to a caller's right to use a number, from origination to destination.
How to Filter Cell Phones From Your Lead Lists
Scrub wireless numbers out of your lists before they hit an auto-dialer. With number portability there is no perfect lookup, but a daily service gets close.
How to Block Calling on a Holiday in VICIdial
VICIdial has no per-state no-call-day scheduler, so block a holiday by setting that state's call time to 2400 to 2400 for the day, then revert.
The FCC Automated Opt-Out Requirement
Dropped autodial calls must offer an automated opt-out. In VICIdial, route drops to a Call Menu running cm_dnc.agi so the consumer can remove themselves.