VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
The GDPR right of access and right to erasure, explained
Articles 15 and 17 of the GDPR give EU residents the right to see every piece of personal data you hold on them and to demand its deletion. Here is what those rights require in practice.
Limiting script access with the Admin User Group setting
The Admin User Group field on a VICIdial script restricts which admin users can view and modify it. The default --ALL-- grants access to every admin, but setting a specific group locks the script to that group only.
Configuring the VICIdial agent screen: scripts, labels, colors, and dispositions explained
A complete guide to shaping what your agents see on a live call in VICIdial: how scripts work, the fields that define them, lead variables, colors, iframes, and how scripts attach to campaigns, lists, and in-groups.
What Maryland's mini-TCPA means for your campaigns
Maryland's HB-37, effective January 1, 2024, mirrors Florida's mini-TCPA with a 3-calls-in-24-hours cap and 8 am–8 pm calling window. Here is what VICIdial operators need to configure before dialing Maryland numbers.
How to attach state-specific call times to a Call Time definition
State Call Time Definitions let you override the default calling window for leads in specific states, so VICIdial automatically respects narrower state-level restrictions. This guide covers creating a State Call Time and linking it to a Call Time definition.
FTC Local Calling Time Rule (8am-9pm)
The FTC bans telemarketing calls between 9PM and 8AM local time. VICIfast recommends a tighter 9AM to 9PM window. Set it with the Local Call Time field.
What the TRACED Act Is
The December 2019 TRACED Act set STIR/SHAKEN, robocall mitigation, and bigger penalties in motion. Here is what it means for a VICIdial caller.
One-Party vs Two-Party Recording Consent
The difference between one-party and two-party consent states for call recording, and why a hosted dialer treats every call as two-party.
Calling Cell Phones: TCPA Consent Rules
Since October 16, 2013, dialing or texting a cell phone with an ATDS needs prior express written consent. Here is how that rule shapes your campaigns.
Florida Mini-TCPA Rules
Florida's July 1 2021 law: express consent for autodialed or recorded calls, an 8am-8pm window, and the state call-time override that enforces it.
How to Handle Call Recording Consent
Three practical ways to handle call recording consent in VICIdial: do not record, play a recorded notice, or have agents inform the customer.
What Is STIR/SHAKEN?
STIR/SHAKEN is the set of carrier protocols that cryptographically attest to a caller's right to use a number, from origination to destination.