VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Why Washington makes you end a call within 10 seconds on request
Washington state's HB-1497 includes a strict rule: if a called party signals they want to end the call, the solicitor must hang up within 10 seconds. Here is what that means for your dialer setup.
How to build an HTML VICIdial script
The VICIdial Script Text field accepts HTML, letting you structure agent scripts with formatted headings, bullet points, tables, and inline styles. This post covers how to build one effectively.
The UK 72-hour drop-lockout rule and how to set Drop Lockout Time
Under UK OFCOM rules, you cannot attempt to re-contact a customer within 72 hours of an abandoned call. VICIdial's Drop Lockout Time field in Campaign Detail enforces this automatically.
The near-total cold-calling bans you should know about (CT, MS)
Connecticut's 2023 law and Mississippi's 2024 Medicare ban are among the strictest state-level calling restrictions in the US. If your campaigns reach either state, you need to know what is and is not permitted.
What the Script Name field does in a VICIdial script
The Script Name field gives each VICIdial script a short human-readable label, separate from its permanent ID. Learn what it accepts and why getting it right matters.
How to Activate State Call Times in VICIdial
A step-by-step on using the CALL TIMES section of admin.php to build a call time record with day-of-week hours and select it in your campaign.
One-Party vs Two-Party Recording Consent
The difference between one-party and two-party consent states for call recording, and why a hosted dialer treats every call as two-party.
Ringless Voicemail and FCC Rules
In November 2022 the FCC ruled that ringless voicemails are subject to robocall rules, so they require the same prior consent as automated calls.
What FCC Telemarketing Regulation Covers
FCC telemarketing rules are nearly identical to the FTC's, with a few extras like automated opt-out for dropped autodials and technical ATDS requirements.
The FCC Automated Opt-Out Requirement
Dropped autodial calls must offer an automated opt-out. In VICIdial, route drops to a Call Menu running cm_dnc.agi so the consumer can remove themselves.
Why STIR/SHAKEN Matters for Outbound Callers
How STIR/SHAKEN attestation affects call delivery and answer rates, and what an outbound call center can do to keep its numbers landing.
What Counts as Express Written Consent
Valid express written consent under the TCPA must name the caller, the number, the purpose, the ATDS disclosure, and carry an affirmative signature.