VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Manual-Dial-Only Dialing to Stay TCPA-Safe
One TCPA strategy is to call cell phones only from a dialer with no auto-dial capacity, so a human triggers every call. Here is how that works.
Two-Party Consent States for Call Recording
Which states require all parties to consent before recording a call, plus the safe default of treating every call as two-party.
Is VICIdial an ATDS?
VICIdial dials from loaded lead lists, not a random or sequential generator, so under the 2021 ruling it appears not to be an ATDS. Configuration still matters.
Safe Harbor Record-Keeping: The 5-Year Rule
FTC Safe Harbor requires keeping calling records for up to 5 years. The 2024 update added prerecorded messages, carrier details, DNC logs, and relationship records.
The FTC Caller ID Transmission Rule
Outbound telemarketing must transmit an active Caller ID that identifies your company and lets the consumer opt out. Here is how to set it in VICIdial.
The Standard Opt-Out Keywords You Must Honor
Stop, quit, end, cancel, unsubscribe, revoke, and opt out automatically trigger an opt-out. Here is how a VICIdial SMS program processes them.
FTC Local Calling Time Rule (8am-9pm)
The FTC bans telemarketing calls between 9PM and 8AM local time. VICIfast recommends a tighter 9AM to 9PM window. Set it with the Local Call Time field.
How to Activate State Call Times in VICIdial
A step-by-step on using the CALL TIMES section of admin.php to build a call time record with day-of-week hours and select it in your campaign.
What Counts as Express Written Consent
Valid express written consent under the TCPA must name the caller, the number, the purpose, the ATDS disclosure, and carry an affirmative signature.
Why Your Calls Get Flagged Scam Likely
The causes behind SCAM LIKELY labels, from low attestation and high volume to complaints and reused DIDs, and how to reduce flagging.
How to Filter Cell Phones From Your Lead Lists
Scrub wireless numbers out of your lists before they hit an auto-dialer. With number portability there is no perfect lookup, but a daily service gets close.
What Robocall Mitigation Is
Robocall mitigation is the loosely defined, carrier-level tool that blocks calls a carrier thinks are robocalls. The rules vary widely by carrier.