VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Why VICIfast is the fastest way to launch VICIdial
A plain comparison of the manual VICIdial route against VICIfast, and where the time actually goes when you set up a dialer.
A VICIdial softphone with nothing to install
Why VICIfast agents can take calls from a browser tab with no desktop softphone to download, configure, or maintain.
The VICIfast mobile app for remote agents
How the VICIfast mobile app lets remote agents take VICIdial calls on a phone, with status control synced back to the dialer.
Comparing the top predictive dialers
How the main predictive dialers differ on pacing control, cost model, and data ownership, with VICIdial measured against the cloud suites.
Comparing cloud predictive dialers
How cloud predictive dialers actually differ: pacing logic, per-seat cost, carrier control, and where you own your data.
VICIdial total cost of ownership vs SaaS dialers
The real cost of running VICIdial, server, carrier, and labor, compared with per-seat SaaS dialers as your team grows.
Is VICIdial right for a small team?
VICIdial scales down to a handful of agents. Here is what a small team gains, what it has to manage, and when it is overkill.
Whitelabeling your VICIdial webphone
How to put your own logo and colors on the browser softphone using the three-variant editor in the VICIfast dashboard.
Open-source VICIdial vs proprietary dialers
What you trade when you choose open-source VICIdial over a closed, vendor-run dialer, covering control, cost, and support.
VICIdial: the honest pros and cons
VICIdial's real strengths and real weaknesses: free and capable, but it asks for Linux skill and server upkeep in return.
One dedicated server per customer, no shared tenancy
Every VICIfast account runs on its own dedicated VPS with full root, predictable resources, and complete isolation from other dialers.
Why your recordings stay on your own server
VICIfast keeps call recordings on your dedicated server, not a shared store, so the audio and its retention stay under your control.