VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Watching your dialer's uptime on the status page
VICIfast provides a public status page powered by BetterStack plus a real-time health model that tracks whether your dialer is HEALTHY, DEGRADED, or UNREACHABLE - separately from your billing status.
VICIfast for agencies running multiple clients
Agencies running VICIdial for multiple clients can spin up a separate single-tenant dialer per client on VICIfast, each with its own branded subdomain, billed month-to-month with no shared infrastructure.
Restoring your dialer from a snapshot
VICIfast managed plans take automatic [[server-snapshot]]s of your dialer. This post explains how one-click restore works, what it does to your box, and how long the process takes.
Managing billing in the VICIfast portal
VICIfast gives you a self-serve billing portal to update your payment method, download invoices, and change plans without contacting support. Here is what you can do and how it works.
Resizing your dialer for a bigger campaign
When a campaign scales up, you can resize your VICIfast VPS to more CPU and RAM from the dashboard. The resize is near-instant and snapshot-backed, and is not available on BYOI plans.
You own your data: export anytime
Your call recordings, lead data, and reports all live on your own single-tenant VICIfast server. You can export them anytime without asking permission or going through VICIfast.
What VICIfast handles that you would otherwise do yourself
A side-by-side look at the infrastructure work managed VICIdial hosting removes from your plate versus a DIY from-source install.
VICIdial: the honest pros and cons
VICIdial's real strengths and real weaknesses: free and capable, but it asks for Linux skill and server upkeep in return.
VICIdial for BPOs and call-center outsourcers
Why outsourcers run VICIdial, how it handles many clients and campaigns, and the operational realities of running it at scale.
How VICIfast provisions a dialer in under 40 seconds
A look at what happens between your payment and a working VICIdial login, and why the whole sequence finishes in under 40 seconds.
Open-source VICIdial vs proprietary dialers
What you trade when you choose open-source VICIdial over a closed, vendor-run dialer, covering control, cost, and support.
The VICIfast branded webphone explained
A clear explanation of the browser-based softphone that ships with every VICIfast plan, and how it connects agents to calls.