VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
Is VICIdial the best choice for outbound call centers?
An honest look at why VICIdial dominates outbound dialing, where it shines, and the cases where another tool fits better.
Whitelabeling the VICIdial agent screen
How VICIfast reskins the VICIdial agent screen with your logo, colors, and button styling without changing the underlying app.
One dedicated server per customer, no shared tenancy
Every VICIfast account runs on its own dedicated VPS with full root, predictable resources, and complete isolation from other dialers.
When not to use VICIdial
VICIdial is powerful, but it isn't for everyone. Here are the cases where a different tool is the honest choice.
VICIdial vs Five9 on features
A feature-by-feature look at VICIdial and Five9: dialing modes, routing, reporting, and where each platform pulls ahead.
VICIdial vs Convoso on price
A plain breakdown of what you actually pay for VICIdial versus Convoso, from per-seat fees to server and carrier costs.
Whitelabeling your VICIdial webphone
How to put your own logo and colors on the browser softphone using the three-variant editor in the VICIfast dashboard.
What VICIfast adds on top of VICIdial
VICIdial is free and capable, but installing, securing, and whitelabeling it is real work. Here's exactly what VICIfast handles for you.
VICIdial vs GoAutoDial
GoAutoDial is built on VICIdial and Asterisk - the same engine underneath. The real question is whether you want the GoAutoDial packaging or direct access to VICIdial itself.
Having a rollback plan for your VICIdial migration
A migration without a rollback plan is a bet that nothing goes wrong. Here is how to set up a credible fallback before cutover day.
VICIdial vs Twilio Flex
Twilio Flex is a programmable contact-center platform you build with developers. VICIdial is a ready-made dialer with agent screen and reporting included. Here is how they compare.
VICIfast vs other managed VICIdial hosts
Several companies offer managed VICIdial hosting. This post lays out what to look for and where VICIfast differs on provisioning speed, tenancy, and cost structure.