VICIfast Support Team
VICIfast Support
The VICIfast support team. We run managed VICIdial full-time and write these guides from the operator's chair.
Posts by VICIfast Support
The VICIdial soundboard Audio Store requirement
Why every VICIdial soundboard button needs its Audio Filename present in the Audio Store, and how the filename field works.
How to add a language in VICIdial
A field-by-field walkthrough of adding a new Language in VICIdial, from the Language ID rules to setting Active to Y.
The VICIdial Language Code field explained
The Language Code field maps a VICIdial Language to a browser code like en-us and can display a country flag next to it.
The VICIdial soundboard Audio Display field explained
What FILE, NAME, and HIDENUMBERS do in the VICIdial soundboard Audio Display field, and how to combine them for clear buttons.
How to add a logo to the VICIdial screen
How to add a custom logo to the VICIdial admin and agent screens, including the right image size, format, and where it appears after login.
How to import VICIdial translations
Import translated phrases into a VICIdial language in bulk using the English-pipe-translation format and the right Import Action.
How to let agents pick their language in VICIdial
Give VICIdial agents the option to choose their screen language at login, and learn the other places a user's language can be set.
How to export VICIdial translations
Export VICIdial language phrases to hand off to a translator or back up your work, using the three Export Action modes.
What are VICIdial screen labels?
Screen labels let you rename, hide, or lock the default agent screen fields on a per-campaign basis in VICIdial.
How to make a VICIdial agent field required
Force agents to fill a lead field on every call before they can hang up, using the REQUIRED option on a VICIdial screen label.
What are VICIdial languages?
VICIdial languages let you swap the wording on admin and agent web screens, from full translations to small phrasing tweaks.
How to recolor the VICIdial agent screen
How to give the VICIdial agent screen its own palette and logo using a screen color template assigned through Agent Screen Colors.