VICIdial reports, live in one tab
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The report catalogue
The VICIdial reports a floor pulls, in one place.
Outbound, inbound, agent performance, tools, and AI quality - the reports a VICIdial floor pulls for payroll, coaching and clients. Each one queries your dialer's own tables live, the same tables VICIdial’s reports read, so the numbers agree with VICIdial instead of drifting.
Outbound reports
What your outbound campaigns produce - campaign by campaign, list by list, hour by hour.
Outbound calls
Dials, contacts, sales, drops and talk time for each campaign over the range you pick - the workhorse VICIdial outbound report.
List pass performance
How each list performs pass over pass - contact rate, sale rate, and when to recycle or retire it.
Outbound hourly intervals
Calls, contacts, and drops bucketed by hour so you can see your best dialing windows at a glance.
Lead source
Which lead sources reach people and convert, side by side, by where the lead came from.
CID group usage
How today’s calls spread across the numbers in each caller-ID group, by number, area code or group.
Inbound reports
Queue health and service level across every in-group, DID, and call menu.
Inbound calls
Calls offered, answered and abandoned for each in-group, with wait and talk times.
DID hits
Which DIDs are ringing, how often, and what happens to those calls after they land.
Service level
Percent answered within target, by in-group and by day - the SLA number your clients ask for.
Inbound daily
Day-by-day offered / answered / abandoned trend across the month.
IVR & call-menu stats
Where callers go through your call menus, route by route, and where they drop.
Agent performance
The payroll, coaching, and review reports - per agent, per team, per period.
Agent performance
Calls, contacts, sales, conversion %, talk %, and AHT for every agent over the range you pick.
Agent time & pauses
Login, talk, wait and pause time, with pauses broken out by pause code.
Agent dossier
One agent, every angle, on a single page - built for one-on-ones and reviews.
Fronter–closer
Transfer chains: who fronted each call and who closed it.
Performance comparison
One period against another, side by side.
Time sheet
Login sessions and hours by agent, for payroll.
Tools
The raw call list, recording finder, and your background export jobs.
Call logs
The raw, searchable call list, with each call’s recording a click away.
Recording search
Find a call by agent, number, disposition, or date and play it in the browser.
Exports
Your background CSV jobs - queued, running, ready, and downloadable for 7 days.
Quality (QA)
AI-scored call quality, next to the rest. Comes with Managed Floor Enterprise.
QA pass rate by agent
Scorecard pass rates per agent, trended over time.
Failed-checkpoint themes
The rubric checkpoints agents miss most, so coaching has a target.
Reviewed calls
Every scored call with its scorecard result.
QA spend & budget
AI-audit minutes used vs. your monthly budget, with wallet overage.
Scales
Any date range, and the report re-cuts instantly.
One-tap presets for the windows you pull every day, or a custom range when you need an exact span. Every chart, table, and KPI re-queries on the range you pick - no waiting on a nightly export. Flip on Compare and the report stacks the current window against the equal-length period before it, with the delta on every number.
Parameters
Cut it any way - then drill straight to the calls.
Group a report by the dimension that matters, filter to the slice you care about, and on the busiest reports click through to the calls behind a number.
Group by
Each report offers the cuts that fit it.
Filter & chips
Narrow to a campaign, agent, in-group or status. On the outbound, inbound and agent performance reports, chips on a row open Recording search with the filters filled in - from a number on the report to the calls behind it.
Saved views
Save a date range as a named view and reopen it from the menu. Sortable columns, tabular numbers, human column names.
Exports & delivery
Export the way you're asked - or schedule it.
PNG of any chart
One-click chart image with the title, period, and filters baked in.
PDF one-pager
A print-friendly summary your client or manager can sign off on.
Background CSV
Heavy exports queue and land in your inbox + the Exports tab. Files kept 7 days.
Scheduled email
Have a report email itself once, daily, weekly or monthly - as CSV, Excel or a table in the email.
Exports honour your current filters and group-by - what you see is what you export. Columns carry human names, not raw vicidial_log field names, so the file is the deliverable, not a cleanup job.
- reports and tools
- 19
- queried from the dialer
- Live
- scheduled by email
- CSV · Excel
- to download an export
- 7 days
FAQ
VICIdial reports FAQ
Your VICIdial reports, live, in one tab.
Start the 7-day trial. Run a report for any range, compare it with the one before, and have it emailed on a schedule.