Dropped calls
NANQUENo agent, no queue
An inbound call arrived with no agent logged in, so it was never put in the queue at all.
NANQUE is the in-group refusing to queue a call it has no chance of answering. Nobody was logged in, so instead of parking the caller in an empty queue, VICIdial sent them straight to the fallback.
When VICIdial sets it
Automatically, when the in-group’s no-agent-no-queue option is enabled. That option can also be set to treat paused or not-ready agents as "nobody", which makes it fire during breaks and meetings as well as after hours.
What to do
- Decide which flavour you want. Counting paused agents as available means callers wait for people who are not listening.
- Point the fallback at something real — a message with your hours, a voicemail box, or another in-group that is staffed.
- A NANQUE spike inside opening hours is a staffing or login problem, not a phone problem. Check who was actually logged in.
Related codes
IQNANQ is the same rule catching a call that was already in the queue; AFTHRS is the scheduled version; XDROP is what happens when the call does queue and still misses out.
Related status codes
In the glossary
- In-group
VICIdial's inbound queue — where inbound calls and warm transfers wait for an agent.
- ACD (Automatic Call Distribution)
The logic that decides which waiting call goes to which free agent.
- Drop call seconds (drop SLA)
How long VICIdial holds an answered call waiting for an agent before it counts as a drop.