Inbound calls
Point numbers at in-groups and call menus, and get calls to the right agent.
7 articles
Set up inbound calls: queues, numbers and menus
Build the path an incoming call takes: the phone number, an optional "press 1" menu, and the queue your agents answer from.
6 min read
Block callers with filter phone groups
Keep a list of caller numbers you don't want to reach your agents, and hang up on them or send them somewhere else.
3 min read
Block or divert repeat callers
Stop people who called you, or whom you called, in the last few days from getting back into your queue on the same number.
3 min read
Inbound Seller: sell your inbound calls
Inbound Seller takes the calls that arrive on one of your servers and passes each one to a buyer: another of your servers or a toll-free number, by rules you set.
3 min read
Inbound Seller: set up a flow
Build a flow in four short steps: pick the server and numbers, add your buyers, choose how calls spread, then build it and place a free test call.
5 min read
Inbound Seller: reports and exports
See how many calls each flow delivered, why calls were missed and what you spent, download the numbers, email them on a schedule, and listen to recorded calls.
4 min read
Inbound Seller: how minutes are billed
Inbound Seller charges your wallet per minute for each call it passes on, ring time included and rounded up to the whole minute. Rejected and test calls are free.
3 min read