Block or divert repeat callers on a DID

Repeat-caller filtering checks an inbound caller against your recent call history and, if they match, diverts them before they reach the queue. Use it to keep people you just spoke to — or just dialed — from re-entering the same line.

Turn it on for one DID

1. Open your server and go to Inbounds → DIDs.
2. Click a DID to open its edit sheet, then pick the Repeat callers tab.
3. Flip the toggle on and choose what counts as “repeat”: Called in (they reached one of your queues), We called them (they were in an outbound campaign), or Either.
4. Set how far back to look — “within the last N days” (default 14). Wider windows match more people but scan more history.
5. Choose what happens on a match: Hang up (play goodbye, then disconnect), or Send to extension… to route them to a call menu, voicemail, or any extension you choose.
6. Click Apply — flipping the toggle alone changes nothing until you do.

Under Advanced you can limit matching to specific in-groups and/or dispositions; leave them empty to match any. The preview line restates the rule in plain English, including where everyone else (non-repeat callers) still goes — the DID’s normal route is unchanged.

Apply to many DIDs at once

On the DIDs grid, tick the DIDs you want, then click Repeat callers… in the selection toolbar. Set one rule and it’s applied to every selected DID at once — they share a single rule behind the scenes. The same dialog can also turn filtering off across a selection. Honest note: the dialog always opens with defaults rather than showing each DID’s current rule, so applying overwrites whatever those DIDs had before.

Good to know

• Matching on inbound history scans your call logs, so on a busy line a very wide window can add load. Keep the window as tight as your use case allows (e.g. 7–14 days). The We called them check is lighter — it reads each lead’s last-called timestamp rather than scanning logs.
• The goodbye played on Hang up is the standard system prompt; it isn’t customizable from this screen.
• Editing the rule on one DID doesn’t silently affect other DIDs, even if they were set up together — the change applies only where you save it.
• Turning it off (toggle + Apply, or the bulk dialog) takes effect immediately: the DID goes back to routing every caller normally.