The operator's perspective.
On VICIdial, SIP, and call-center ops.
7-day free trial · Cancel anytime · Pay with card or USDT
Page 48
Operator writing, sorted newest first.
What the DNC.COM integration adds to VICIdial filtering
VICIdial's DNC.COM integration lets you scrub lead lists and inbound DID calls against state, federal, and internal DNC lists plus TCPA and Litigator Scrub - all from a single web admin utility.
What Maryland's mini-TCPA means for your campaigns
Maryland's HB-37, effective January 1, 2024, mirrors Florida's mini-TCPA with a 3-calls-in-24-hours cap and 8 am–8 pm calling window. Here is what VICIdial operators need to configure before dialing Maryland numbers.
What Canada's DNCL is and how it differs from the US DNC list
Canada's National Do Not Call List (DNCL) is the Canadian counterpart to the US federal DNC registry, but the two systems have meaningful differences in scope, exemptions, and record-keeping obligations. This post breaks down what dialer operators need to know.
How to preview a VICIdial script before agents see it
VICIdial's Preview Script link lets you see exactly how a script looks in the agent screen, with all --A--field--B-- tokens replaced by sample data. Here is how to use it.
What UK call-center rules (OFCOM) mean for dialers
UK OFCOM telemarketing rules share much with US FTC rules but differ in key ways - including how drop rates are calculated and how abandoned calls are treated. Here is what outbound dialers need to know.
How to add a new VICIdial script
Adding a VICIdial script requires setting a Script ID and Script Name before the form will save. This guide walks through every field in the Add Script screen so your first script saves correctly.
How to set the background color of a VICIdial script
The Script Color field controls the background color of the script panel in the VICIdial agent screen. You can use HTML-safe color names or pick one from the built-in color chooser.
Why Washington makes you end a call within 10 seconds on request
Washington state's HB-1497 includes a strict rule: if a called party signals they want to end the call, the solicitor must hang up within 10 seconds. Here is what that means for your dialer setup.
Canada's calling hours and DNC record-keeping rules explained
Canadian telemarketing rules impose strict calling windows - 9 am to 9:30 pm on weekdays and 10 am to 6 pm on weekends - and require businesses to retain internal DNC entries for 3 years and 31 days. This post explains both requirements and how to configure VICIdial to meet them.
What ACTIVE, INACTIVE, and EXPIRED holiday status mean
VICIdial gives each Call Time Holiday one of three statuses - ACTIVE, INACTIVE, or EXPIRED - and only one of them actually triggers After Hours routing on the holiday date. Understanding the difference prevents costly misconfigurations.
Why you can't rename a VICIdial Script ID after you create it
The VICIdial Script ID is permanent by design - it acts as a database key referenced by campaigns, groups, and logs. Changing it mid-stream would silently break those references, which is why you must delete and recreate to get a new ID.
How to assign a script to a VICIdial campaign
Setting the Script field in Campaign Detail tells VICIdial which agent-screen script to load on every outbound call in that campaign. This guide walks through exactly where to find that field and what happens after you save.
How to assign a script to a single VICIdial list
A VICIdial list can carry its own Script setting that overrides the campaign-level script for every lead in that list. This post explains how and when to use it.
The near-total cold-calling bans you should know about (CT, MS)
Connecticut's 2023 law and Mississippi's 2024 Medicare ban are among the strictest state-level calling restrictions in the US. If your campaigns reach either state, you need to know what is and is not permitted.
What Oklahoma's mini-TCPA means for your campaigns
Oklahoma's HB-3168, in effect since November 2022, bans most automated sales calls, caps contacts at 3 per number per 24 hours, and prohibits voice-alteration technology. Here is what that means for VICIdial operators.
How to add a new Call Time definition in VICIdial
This post walks through every field on the Add New Call Time screen in VICIdial, with practical guidance on naming, time-window values, and the permanent ID constraint you must plan for before saving.
How to set up the 24-Hour Call Count Limit for Florida
Florida's mini-TCPA caps outbound sales calls at three per phone number in any 24-hour window. This guide shows exactly how to configure the 24-Hour Call Count Limit feature in VICIdial to stay compliant.
What the Script Name field does in a VICIdial script
The Script Name field gives each VICIdial script a short human-readable label, separate from its permanent ID. Learn what it accepts and why getting it right matters.
What Call Time Holidays are and when to use them
Call Time Holidays are one-day (or partial-day) rules attached to a Call Time definition that reroute inbound calls to an After Hours option during a named holiday. This post explains the feature, its fields, and when it makes sense to use it.
Limiting script access with the Admin User Group setting
The Admin User Group field on a VICIdial script restricts which admin users can view and modify it. The default --ALL-- grants access to every admin, but setting a specific group locks the script to that group only.
How to embed an iframe inside a VICIdial script
You can embed an iframe in the VICIdial Script Text field to load an external page inside the agent's SCRIPT tab, with live lead data passed as URL parameters using --A--field--B-- tokens.
What GDPR means for call centers calling EU residents
The EU's General Data Protection Regulation (GDPR), effective May 25, 2018, imposes data access, correction, and erasure rights on any organization that collects or processes data about EU residents - including call centers based outside the EU. Here is what that means in practice for VICIdial operators.
How to attach state-specific call times to a Call Time definition
State Call Time Definitions let you override the default calling window for leads in specific states, so VICIdial automatically respects narrower state-level restrictions. This guide covers creating a State Call Time and linking it to a Call Time definition.
Who is affected by GDPR, even outside the EU
GDPR applies to any organization that collects or processes personal data of EU residents, regardless of where the organization is based. Call centers outside Europe are not automatically exempt.