VICIdial experts on call. Day-to-day, not just incidents.
Custom-priced · NDA + DPA standard · Free 30-min discovery
What's in scope
The heavy lifting your floor manager doesn't have time for.
Day-to-day operations
Campaign setup tweaks, list management, disposition tuning, dial-level recommendations, hopper-rate adjustments, schedule changes. The things your supervisor would do if they had VICIdial in their bones.
Performance tuning
Drop rate too high? Connect rate sliding? Answer-machine misclassification? We profile the campaign, audit the carrier setup, look at the historical patterns, and make concrete recommendations — usually inside an hour.
Carrier troubleshooting
When your trunk is acting up and the carrier blames VICIdial, we step in. SIP traces, PJSIP debug, codec negotiations, RTP path verification — and the diplomatic patience to coordinate with the carrier support engineer.
Compliance gut-check
TCPA scrub setup, recording retention policy, DNC list ingestion, state-by-state compliance posture. We are not lawyers (and say so) but we know the operational shape of compliant dialing in the US, UK, AU.
Incident heavy-lifting
Box unreachable, MariaDB crash, Asterisk core dump, runaway dialplan — we take the wheel. Standard support runs tickets; retainer gets a named engineer on the box within minutes.
QA + agent ops review
Monthly review of agent stats, recording samples, disposition trends. We surface the patterns your floor manager is too close to see — the agent who handles long calls but lower close rate, the campaign that needs a script rewrite.
Three shapes
Pick the one that fits.
Pricing is custom per customer — the shape below drives architecture, not a price tier. Fixed monthly fee, quoted in writing after discovery.
A handful of hours per month
On-demand block
For shops that need expert input on weekly tweaks but mostly run themselves. Monthly block of senior-engineer hours; rollover up to 50% to the next month.
Named engineer, scheduled cadence
Standing retainer
A named senior engineer on your account. Weekly 30-min sync, ad-hoc Slack channel, monthly QA review, incident escalation. Predictable monthly fee.
Multiple engineers, deep ownership
Embedded
For 1000+ agent operations. Multi-engineer team embedded in your ops Slack, on-call rotation overlaid with yours, quarterly performance reviews. Custom contract.
Stop running VICIdial alone.
30 minutes to walk through your floor + your pain points + what retainer would actually fix. We quote a monthly fee in writing after the call. No commitment until you sign.
FAQ
Support retainer questions
Operations is hard. Let a VICIdial engineer help you run it.
Free discovery call. Custom monthly retainer. Cancel with 30 days notice.